Pay: £55,000.00 per year
Job Description:
About the role
We are looking for a passionate and proactive Service Quality Manager to join our care home group. In this role, you’ll champion high standards of care, ensuring our residents receive the very best support while driving a culture of excellence and continuous improvement across all our homes.
Working closely with our Operations team, Care Home Managers, and staff, you will monitor, evaluate, and enhance service quality in line with regulatory standards and company policies. You’ll also be a trusted advisor to our managers—guiding them through compliance, inspections, and the delivery of outstanding resident care.
Reports to: Regional Operations Manager / Operations Director
Key Responsibilities
* Develop and implement strategies to improve service quality across all care homes.
* Carry out regular audits and assessments to ensure compliance with regulations, policies, and best practices.
* Identify improvement opportunities and support managers in taking corrective action.
* Partner with managers to roll out quality initiatives and embed care plans effectively.
* Deliver training and guidance to managers and staff on quality standards and procedures.
* Keep up to date with industry regulations and trends to strengthen compliance and enhance care.
* Support managers in preparing for inspections and audits.
* Investigate incidents or complaints and put preventative measures in place.
Skills & Attributes
* Previous experience in a quality management role within healthcare or care homes.
* Strong knowledge of CQC requirements and best practices in care provision.
* Excellent leadership, communication, and interpersonal skills.
* Analytical, decisive, and able to solve problems with a hands-on approach.
Education & Qualifications
* NMC Registered Nurse with post-registration experience (desirable, not essential).
What You’ll Gain
* The opportunity to make a meaningful impact across multiple homes, ensuring residents receive the best possible care.
* A supportive and enthusiastic team environment where people come first.
* Ongoing training and professional development tailored to your needs.
* The satisfaction of working with an organisation that values its staff as much as its residents—because we know happy teams create happier homes.
If you are passionate about driving quality care and want to be part of a team that truly makes a difference, we’d love to hear from you.