Overview
Better places, thriving communities.
Are you ready to lead a high-impact team delivering exceptional workplace concierge services with our client? As Client Services Manager, you'll unify a diverse team across travel, space booking, and switchboard operations—driving innovation, sustainability, and service excellence. This is your opportunity to shape the future of workplace experience, lead strategic projects, and influence key stakeholders in a dynamic, fast-paced environment.
Mitie is a leading facilities management and professional services company, delivering essential services to clients across the UK. Our clients Newbury campus, we're proud to partner in creating a seamless, people-first workplace.
This role exists to ensure the smooth, strategic delivery of workplace services that align with our clients evolving needs. It’s about elevating the employee experience, optimising operations, and driving sustainable travel and space solutions.
Key Information
* Location: RG14 2FN
* Work Hours: 40 hours | 7am – 4pm (Flexible) | Site Based
* Contract: Permanent | full time
Responsibilities
* Lead a multi-functional team delivering workplace concierge services at our client's Newbury campus.
* Oversee travel services, space booking systems (VBOS), and switchboard operations.
* Manage supplier relationships and ensure compliance with corporate policies.
* Drive strategic projects, optimise service delivery, analyse data for reporting, and act as the key liaison for stakeholders.
* Ensure a seamless, high-quality experience across all touchpoints.
Requirements
* Proven leadership experience managing cross-functional teams in workplace operations, facilities management, or client services within a corporate or multi-site environment.
* Strong project management skills, with a proven record in complex corporate travel and workplace-related projects on time and within budget.
* Excellent stakeholder engagement and communication abilities, including experience liaising with senior leadership, landlords, and external partners.
* Knowledge of sustainable travel practices and workplace mobility trends, with the ability to implement green initiatives and optimise travel services.
* Data-driven mindset, capable of analysing occupancy, travel, and booking trends to inform strategic decisions and continuous service improvement.
Benefits and Diversity
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. You can access expert advice by video or phone without leaving your home. We offer financial wellbeing assistance through our Salary Finance scheme, e.g., access up to 50% of earned pay before payday for a small fee, plus competitive loans.
Employees receive access to a flexible lifestyle benefits platform, Choices, with options such as extra holiday, critical illness insurance, dental treatment, or technology purchases. We also offer MiDeals discounts, a cycle-to-work scheme, life cover, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
We award Mitie Stars recognition with monthly cash prizes and a top prize of £10,000 at year-end. Progression through diverse training and development opportunities is a priority, with a wide selection of learning resources.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need reasonable adjustments during recruitment, please email Muhammad Motara at Muhammad.Motara@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools.
Join our Mitie Team
Together our diversity makes us stronger.
How to Apply
* Apply Now
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