Job title: Customer Service Manager Location: Hoddesdon Contract: Permanent Hours: 8-5 Salary: 35k About the role: Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers. Key responsibilities: Team Management Plan resources to meet daily and long-term goals Develop, train, and upskill team members Motivate and engage team through regular reviews Ensure strong product knowledge and customer service standards Manage attendance and performance Oversee recruitment, development, and succession planning Internal Sales Management Set and achieve team KPIs and sales targets Drive product sales through team training and brand promotion Analyse orders, returns, and market trends Report weekly on sales performance and insights Collaborate with Warehouse and Transport teams on delivery issues Ensure consistent and efficient sales processes Identify and implement process improvements Maintain a safe working environment Candidate Requirements: Experience in customer service management Experienced with CRM systems (Kerridge a plus) Strong team leadership skills Commercially aware Customer-focused with service excellence Motivational and proactive leader ...