The PureGym Way
Welcome to PureGym Group, a leading global gym business with over 700 locations and 2.5 million members across 6 countries! Our mission? To make high-quality, affordable fitness accessible to everyone, everywhere. We believe in a customer-centric approach that shapes every aspect of our offerings.
At PureGym, we celebrate diversity and are committed to creating a workplace where everyone feels free to be. We’re proud to be recognized as a Top Institute Employer, showcasing our dedication to excellence in employee experience and workplace culture. Here’s what we offer:
* Free nationwide gym membership for you + 1
* Hybrid working options
* A truly flexible working culture
* Personal private healthcare, including digital GP
* Life insurance (4x salary)
* Company pension contributions
* 25 days of annual leave, plus 1 personal day
* Option to purchase up to 5 additional holiday days
* Access to great learning & development resources
* Enhanced maternity, paternity, and adoption leave
The Role
Location: Leeds (minimum 3 days in the office)
Type: Full Time
Contract type: 12 Month FTC
We’re looking for someone to start mid-March, so apply soon!
We are on the hunt for a Head of People Services to lead the design, delivery, and continuous improvement of all people-related operational services across our markets (UK, DK, CH, USA). This role ensures that employees and managers enjoy a seamless, efficient, and high-quality experience throughout the employee lifecycle.
This is a hybrid role, based in our Leeds office for a minimum of 3 days a week.
Key Responsibilities
* Leadership
o Develop and implement a People Services strategy aligned with our People team’s vision.
o Lead, coach, and develop the People Services team across HR operations, onboarding, change management, and offboarding.
o Champion service excellence, continuous improvement, and data-driven decision-making.
* People Operations & Service Delivery
o Oversee the delivery of consistent, efficient, and compliant HR services across all markets.
o Ensure processes are standardized, scalable, and well-documented.
o Drive the adoption of self-service tools and digital solutions to enhance the employee experience.
* Employee Experience
o Design and maintain a high-quality, standardized employee experience from onboarding to offboarding.
o Monitor service performance through SLAs, feedback mechanisms, and employee insights.
* Systems, Data & Compliance
o Oversee HR systems across all markets, ensuring data accuracy, security, and effective reporting.
o Utilize analytics to identify trends, risks, and opportunities for improvement.
o Ensure compliance with employment legislation, internal policies, and audit requirements.
* Collaboration & Stakeholder Management
o Work closely with People Directors, Business Partners, Talent Acquisition, L&D, and Senior Leaders to ensure cohesive people practices.
o Act as a trusted advisor on operational HR matters.
o Build strong relationships with external partners like payroll providers and technology suppliers.
* Value Add Projects
o Deliver HR system optimization across all markets.
o Implement a role architecture tool across the Group, focusing on pay transparency readiness.
o Lead a review of contracts and documentation for standardization and legal compliance.
o Provide high-quality MI reporting with accurate insights for key stakeholders.
The Person
We’re seeking an ambitious individual with strong HR acumen who can hit the ground running, identify opportunities, and effectively communicate with stakeholders to drive real value for PureGym.
Core Attributes
* Strong understanding of HR processes, employment law, and best-practice service delivery.
* Proven ability to lead teams through change and drive operational excellence.
* Expertise in HR systems, data management, and process optimization.
* Excellent communication, influencing, and stakeholder management skills.
* Experience in implementing new HR technology or leading service delivery models.
* Experience in multi-site and/or international environments.
* Preferred experience in leading HR operations or shared services in a complex organization.
Required Experience / Qualifications
* 10+ years of experience in an HR/People role, preferably in a shared service/service delivery environment.
* Experience with multiple HR systems, ideally across international markets.
* Highly proficient in Excel.
* Experience working with diverse stakeholders in a multi-market/multi-location organization.
PureGym is proud to be an equal opportunities employer. Our mantra is ‘Everybody Welcome,’ and we are dedicated to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and are committed to ensuring our team reflects the diversity of the nation and our millions of gym members.
Join us on our mission to bring high-quality, affordable fitness to everyone, everywhere!
Note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
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