Customer Service Manager East Midlands Gateway On-site | Monday - Friday, 08:00 - 16:00 Join our snack-loving team Were looking for a Customer Service Manager to join us at KP Snacks. If youre ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move. About the role As Customer Service Manager, youll play a vital role in delivering our promise of Great Service Every Day. Youll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our customers, sites and 3PL partners. This role blends people leadership with process excellence. Youll create clarity and consistency across order management, drive continuous improvement and automation, and build a confident, capable team who take pride in what they do. As a key member of our Supply Chain Extended Leadership Team, youll also shape how we work cross-functionally to support growth and create Happy Snacking Moments. Whats in it for you? We believe in rewarding our colleagues and helping them thrive. Heres a flavour of what we offer: Competitive annual salary, alongside an annual bonus scheme, with a strong track record of overachievement £6,000 car allowance Comprehensive healthcare support including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Leading day-to-day Customer Service operations Ensuring accurate, timely order receipt, processing and release to warehousing and transport partners, while translating S&OE priorities into clear execution Owning service performance with our 3PL partners Acting as the primary contact for DHL operations, monitoring KPIs, resolving issues quickly and strengthening ways of working across warehouse and transport planning Driving continuous improvement and automation Identifying root causes, improving processes and progressing system enhancements to deliver greater efficiency, accuracy and consistency for KP Snacks and our customers Supporting change across the business Playing a key role in NPD launches, SKU and pack changes, promotional activity, stock allocation and volume challenges, ensuring confidence and clarity throughout Leading, developing and engaging your team Building a strong and inclusive team culture through coaching, development planning, succession management and clear performance expectations Who are we? Were KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, were a team of around 2,400 colleagues, based across seven sites and our Slough HQ. Were proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. Were committed to inclusion Were building a workplace where everyone belongs. If you dont tick every box, wed still love to hear from you your unique perspective could be just what we need. And if theres anything we can do to make the process easier for you, just let us know. Wed love to hear from you if you can bring: Experience in FMCG or 3PL customer service or order management With strong understanding of ERP-driven processes and how service excellence supports business growth Proven people leadership capability Including team engagement, development, performance management and building future talent A continuous improvement mindset With experience moving processes from manual to automated and driving standardisation Strong technical capability Confident using Microsoft Office, particularly Excel and Outlook, with working knowledge of JDE or a similar ERP system Excellent collaboration and communication skills Able to balance day-to-day execution with longer-term thinking, influencing confidently across functions and with external partners LI-SC1 LI-ONSITE