EPW1
JOB TITLE: Quality Manager
SITE LOCATION: Tamworth
HOURS: 37.5 hrs per week
REPORTS TO: Operations Director
Job Purpose:
To provide visible leadership and drive improvements in all aspects of Quality, together with coordinating all continuous improvement activities. Improve standards in quality control, process measurement, analysis, mistake proofing and adoption of best practice quality management systems for world-class manufacturing and a focus on development of a high-performing team. Deliver a culture where excellence in customer care is the norm and any product quality defects, non-conformances or reduction in service levels are not tolerated. Responsible for effective management and development of processes in-line with Quality standards. Ensure high levels of right-first time product quality and service levels are continuously achieved, monitored via KPI’s and provide fast resolution to any defects or customer concerns raised. Adopt structured quality techniques including FMEA, Pareto analysis and 8D problem solving. Lead PDCA problem solving initiatives to implement new ideas and improvements. Ensure operational standards and performance targets are consistently achieved. Provide effective communication across the business and drive a culture focused on improving Quality performance.
Key Accountabilities:
1. Responsible for driving improvements in product quality and service levels to deliver excellent standards of customer care, with regular feedback for continuous improvement.
2. Lead the introduction of best practice quality techniques at the shop-floor level such as standard work, quality alerts and mistake proofing. Key results must include a reduction in quality defects, damages and process errors for an overall reduction in the cost of poor quality.
3. Responsible for effective and timely response to any customer concerns raised.
4. Provide visible leadership in Quality standards, behaviours and systems of work.
5. Responsible for effective Quality policies and systems for improved performance.
6. Promote a positive Quality culture with engagement, training and regular audits.
7. Lead Quality management reviews and drive improved standards.
8. Responsible for measurement and testing of products for quality verification, together with adopting technology such as CMM systems for improving accuracy & repeatability.
9. Lead introduction of best practice quality improvements using PDCA problem solving and CI techniques.
10. Excellent standards of Quality & CI application, communication, personal discipline, time management, problem solving, continuous improvement and employee engagement.
11. Maintain focused Quality KPI’s to monitor improvements, promote new ideas, CI & learning.
12. Support and ensure full compliance with internal and external Quality audits.
13. Ensure full compliance with Quality standards and industry regulations.
14. Ensure full compliance with ISO9001 standards.
15. Provide support and guidance to the Epwin Group on technical and quality issues.
16. Responsible for driving improved Quality & CI standards with suppliers.
17. Responsible for effective and timely response to any customer concerns raised.
18. Responsible for quality documentation, process capability studies, auditing & maintaining equipment calibrations.
Key Experiences and Skills Required:
19. Good practical understanding of Quality management systems, continuous improvement, PDCA problem solving, process audits, data analysis, six sigma and excellence in shopfloor quality control techniques is required.
20. Good communication, engagement & rapport with customers, suppliers & employees at all levels is essential.
21. +5 years’ experience in delivering Quality improvements using CI, problem solving, visual management and operations excellence tools within a fast-paced manufacturing environment.
22. Computer literate with excellent MS Office skills.
Desirables Skills, Qualifications and Experience Required:
23. Experienced in quality management, delivering continuous improvements in a fast-paced manufacturing environment.
24. Certified in quality management or related discipline.
25. Lean Six Sigma – Green Belt.
26. Knowledge of plastic extrusion or injection moulding desirable, but not essential.
Performance Measures
27. Excellent standards of leadership, Quality management, customer care, continuous improvement, workplace organisation, visual management, operations excellence, PDCA problem solving, communication, organisation, personal discipline, quality of work, time management, team collaboration and customer service.
28. Demonstrate a positive attitude, lead by example and resolve any problems quickly.
29. Adopt professional, motivated and ethical approach to work, with a growth mind-set.
30. Deliver Quality management systems and CI projects to ensure KPI targets for SQDCPE are consistently achieved.
31. Deliver an improved customer experience by raising standards in product quality, picking accuracy and delivery service. Reduce non-conformances across all areas.
32. Provide training and upskilling for employees to improve Quality performance.
Personal Attributes:
33. Leadership – strong, consistent, clear, inspire others, integrity, ability to drive through change
34. Empowering Others – Delegation of trust, correct controls, feedback, communicate accountability and responsibility
35. Action orientated – Able to deal with problems in appropriate time frames
36. Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
37. Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
38. Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges
39. High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
40. Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role