Location: East Midlands Gateway
Hours: 40 hours per week, Monday to Friday
Salary: Up to £44,000
Are you passionate about delivering high-quality services and driving continuous improvement? We’re looking for a Healthcare Quality Manager to join our growing Quality team at Arvato.
In this role, you’ll take the lead on quality assurance across two key sites, ensuring compliance with healthcare standards while supporting operational excellence.
The Quality Manager is responsible for the day‑to‑day management of the Healthcare quality team and the Quality Management System (QMS). Understanding the Healthcare client's quality needs and requirements to develop effective processes to ensure agreements are adhered to and ensure continuous improvement. Fostering a culture of compliance to ‘Good Distribution Practice’ (GDP), ISO 9001, and ISO 13485 to ensure product quality and patient safety.
Responsibilities
* Lead and manage a team to achieve and exceed quality results and SLAs.
* Perform people management activities.
* Day‑to‑day management of the Healthcare Quality team and the QMS.
* Prioritise full compliance with GDP and ISO requirements to ensure patient safety and product quality.
* Support the Head of QA with the development, management, and maintenance of all elements of the QMS within Arvato to ensure compliance with regulatory requirements and company’s internal quality policies and meet customer expectations. Key QMS elements include deviations and CAPA management, internal audits, change control, document control, training, audits, temperature management, supplier management, quality risk management, validation, qualification & calibration, returns and recalls, pest control etc.
* Act as a delegate for the “Responsible Person” on the WDA (H) licence as a deputy.
* Host audits for client and regulatory bodies with support from the Responsible Person.
* Support the training of colleagues within Healthcare by designing relevant training packs and workshops.
* Build a strong working relationship with colleagues in all relevant operational and functional roles to ensure full commitment and support to clients’ quality agendas.
* Raise quality and compliance awareness across operational and non‑operational teams in line with GDP and ISO requirements.
* Monitor, review and achieve contractual KPIs monthly.
* Ensure Quality KPI data for Healthcare quality and compliance is completed and presented at business review meetings.
* Collate information for the Annual Quality Review and host the meeting with the Head of Quality.
* Advise and assist all operational and non‑operational departments on quality standards, regulatory requirements and issues.
* Support business growth by advising on healthcare projects from a quality and regulatory perspective.
* Ensure harmonisation of best GDP/ISO practices across all Arvato UK Healthcare sites and business units.
* Review and agree Quality/Technical Agreements with clients and suppliers to ensure full compliance.
* Build and maintain excellent relationships with clients’ counterparts, peer groups, regulatory and professional bodies.
* Support the Arvato global Quality programme: document control, audits, and KPI tracking.
* Participate in global QA meetings and ensure global actions are tracked and completed on time.
Qualifications
* Experience in healthcare quality, governance, or compliance.
* Strong understanding of audit processes and regulatory frameworks.
* Ability to work across multiple sites.
* Desire to lead and motivate a team and knowledge of warehouse management systems.
* Energetic and enthusiastic with a results‑driven, continuous improvement approach.
* Excellent communication and customer engagement skills.
Benefits
* 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
* Pension contribution.
* A life assurance policy paying out 4× salary.
* Employee Assistance Programme providing confidential support, information and advice.
* Employee Discount Scheme through Benefit Hub.
* Free parking.
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