Repairs Customer Service Manager
Fixed Term Contract, 12 months+
£45,000
Heckmondwike, West Yorkshire / hybrid
Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months.
Duties and Responsibilities of the Repairs Customer Service Manager:
Lead and manage the Repairs inbound call team, along with scheduling and administrative functions.
Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required.
Take ownership of supply chain processes, including materials management and availability.
Manage the company's vehicle fleet, ensuring effective coordination and upkeep.
Track, analyse and report on service performance, identifying areas for improvement.
Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures.Essential Requirements of the Repairs Customer Service Manager:
Previous eperience managing schedulers and customer service advisors
Experience working within a repairs or housing background would be advantageousTo be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful