Montcalm Mayfair
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its
Grade II-listed building on the cusp of Park Lane has been sensitively
refreshed by architects Holland Harvey. Interiors are being rejuvenated by
Studio Mica and Studio Est. We have added a new signature restaurant helmed by
a world-famous chef, alongside a dapper lounge and bar. Communal areas,
bedrooms and suites have all been artfully redesigned; our spa and Grand
Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm
Mayfair is a five-star hotel set on a historic crescent that sits proudly at
the top of Park Lane, steps from Hyde Park and the West End, with a toe in
Marylebone, bringing a fresh, holistic hospitality approach to London luxury.
The respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an
internationally-acclaimed chef.
Why Join Montcalm Collection
* Competitive salary that reflects your
talent, contribution, and potential.
* Generous holiday allowance, starting at
28 days (including bank holidays) and increasing with service—supporting your
life beyond work.
* Paid birthday leave, so you can celebrate
your special day your way.
* We celebrate life’s milestones with you,
offering generous gifts and financial support for special occasions such as
weddings and the arrival of a new baby.
* Comprehensive wellbeing support,
including free access to our Employee Assistance Programme provided by
Hospitality Action, offering confidential support, wellbeing resources, and
free legal advice.
* Tailored wellbeing experiences, from yoga
sessions and life coaching to wellbeing workshops designed to support both mind
and body.
* Cashback healthcare plan, covering
dental, optical, physiotherapy, and alternative treatments—helping you stay at
your best.
* Cycle to Work scheme, supporting a
healthier and more sustainable lifestyle.
* Preferential gym membership rates,
helping you maintain your health and vitality.
* Continuous learning and development
opportunities, from hands-on training to leadership
masterclasses—empowering your career growth.
* Paid volunteering day, giving you the
opportunity to support a charity close to your heart.
* Employee referral programme, rewarding
you for bringing great talent into our teams.
* Complimentary meals on duty in our team
restaurant.
* Exclusive room rate discounts across the
Montcalm Collection.
* International hotel discounts through
Marriott Bonvoy, giving you access to exceptional global experiences.
* City-wide discounts and perks, with
savings across retail, entertainment, essential services, fashion, and more.
* Recognition programmes, including
vouchers and curated rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events,
bringing our teams together to connect and celebrate in style.
Overview
The F&B Sales Executive is an integral role at Montcalm
Collection Mayfair. The role is to take the responsibility for converting
business reactively by personal and consistent sales service, resulting in the
achievement of hotel profit plan that maximizes revenue by driving the sale of
conference and events facility spaces.
Responsibilities
* Maximise all Conference & Events revenue opportunities
by reactively selling the venue to new and existing clients.
* Achieve sales targets and expand the business
* Adhere to Montcalm Collection standards and uphold and
exemplify Montcalm Hotel Service of Excellence
* Handle reactive residential groups, events, F&B and
conference enquiries in accordance with brand standards.
* Understand the competitive marketplace and implement
approaches to ensure the hotel stays competitive in the local market.
* To uphold accurate and regular tracking of enquiries to
convert every business opportunity, trend identification and trimming of
department model to drive greater efficiencies, smarter working practices and
effective resource allocation.
* Support team to ensure all event documents and paperwork are
accurate and in place, including event running order, delivery schedules, staff
briefing sheets, etc.
* Calling potential clients, arranging show rounds and fam
trips to convert enquiries to sales.
* Be present to meet and greet customers as appropriate.
* Work closely with the G&E Senior Meeting Planner, DOS
and BDM for Groups and Events and take specific sales actions to convert all
potential business.
* Maintain confidentiality of guest and associates'
information and pertinent hotel data.
* Manage own sales appointments and follow up professionally.
* Collecting own data and providing accurate management
reports to share with the management.
* Promoting a good image of the hotel and the group
* Maintain positive guest relations at all times.
* Have full product knowledge of the facilities offered.
* Work effectively to build relationships with colleagues in
the hotel.
* Take a lead in controlling and tracking Event-related
Enquiries (Reactive) and RFPs, with support of the Reactive Team to distribute
equally and efficiently to pitch opportunities.
This job description sets out the main responsibilities
related to the role at Montcalm Collection. It is not intended to be
exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills and Qualifications
* To be sales-minded with the desire to achieve excellent
results by converting Groups, Meetings and Events business into definite and
repeat bookings.
* To be proactive and able to identify new clients.
* To actively seize sales opportunities and be able to
quantify.
* To have a personal impact, taking responsibility and using
initiative to resolve situations.
* To approach tasks orderly, with tenacity and determination,
completing work to the required standard within the deadlines agreed.
* To be motivated, committed and enthusiastic, seizing
opportunities to learn new skills or knowledge to improve personal performance.
* To maintain high levels of professionalism in dealings with
customers.
* To be flexible, responding quickly and positively to
changing requirements from clients or management.
* To be able to work different hours or days depending on
groups and events operational requirements.
* To maintain team focus by showing co-operation and support
to colleagues to achieve the departmental and hotel goals.
* Proficient with Opera Express, Opera Sales & Catering.
* Proficient in Microsoft Office Suite: Excel, Word,
PowerPoint, and Outlook.
* At least 1 year of experience in hotel-based similar roles
such as Events, Group, and Guest facing Services is preferred.
Working Conditions
* The role is based in the company’s London office.
* Normal working hours are Monday to Friday, 9 am – 5.30 pm,
during live events and build-up hours may vary.
* Out-of-hours work at events may be required.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.