We are working with a leading player in the transportation and distribution world who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven track record in management, a strong hands on approach and a strong planning process.
Role: Senior Customer Service Manager
Salary: up to £55,000 + benefits
Location: Huddersfield
About the Role of Senior Customer Service Manager:
As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You'll be key in driving operational performance, building relationships with clients, and delivering solutions that meet both current and future needs.
Key Responsibilities for the Senior Customer Service Manager:
1. Oversee and coordinate logistics operations across 3 teams
2. Ensure compliance with all safety, regulatory, and quality standards
3. Manage operational teams to deliver outstanding service to clients
4. Drive efficiency improvements across the teams
5. Collaborate with clients, suppliers, and partners to meet service expectations
6. Support and mentor your leadership team
Key Requirements for the Senior Customer Service Manager:
7. Proven background in Office Management overseeing a few different teams
8. Experience in Customer Service Management in a big logistics business (ideally)
9. Strong operational planning process skills
10. Exposure to a fast-paced KPI driven environment managing a good size headcount
11. Strong Communication style with a good man managing approach
12. Ability to communicate with senior internal and external stakeholders
This is a great opportunity for a Senior Customers Service Manager to establish themselves with a big business who are looking to deliver first class service, a business who are willing to upskill and provide training to their people obtain & a business who value and reward their employees.
13. Competitive salary with benefits
14. Opportunity to work with high-profile clients in their sector
15. Based within a company that is innovating in both traditional and future
16. Fast-paced, rewarding environment where your impact will be noticed
Please apply online or contact Sandeep Dhillon for a confidential conversation technical-network.co.uk Technical Network recruits Engineers and Managers for the automotive, aerospace, electrical / electronic technology, energy, engineering and manufacturing, with a portfolio of services including advertising search, permanent and contract recruitment services