Elevate Care Standards as our Senior Quality Manager at Community Integrated Care!
Community Integrated Care is looking for an accomplished and highly skilled Senior Quality Manager to join our Quality team in our South Central region on a full time permanent basis and you can be based anywhere between Derby and Portsmouth.
What is "The Deal" for you?
* Flexibility! You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments. You can work from home, or from one of our regional offices, or flex between the two!
* Competitive Salary: £45,000 - £50,000 per annum and a £5,000 annual car allowance
* Pension: contributory pension scheme
* Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
* Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible
* Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
* Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
This role champions the needs of the people we support by providing our regional teams with the support they need to ensure their continued regulatory compliance, and to guide our teams in the delivery of exceptional and person-centred care and support - supporting people to live the best life possible.
The role will report directly to the MD for the region and will form part of the regional senior leadership team (RSLT).
Day to Day
Based In The South Central Region, You’ll Spend Your Days Leading Your Team Of Quality Excellence Specialists And Quality Advisors. You’ll Work With Regional Managers And The Regional Head Of Operations To Develop And Implement The Regional Quality Plan, Identifying And Supporting Areas Of Focus. No 2 Days Will Be The Same But Generally You’ll Be
* Having brilliant conversations - building great relationships and asking great questions and finding out how things tick - spotting and solving problems as you go
* As the Quality lead in region, you’ll be the go-to for all queries about quality, compliance, regulators, and person-centred support.
* Focussed on continuous improvement - you'll be working with senior leaders to implement and improve quality standards and using your creativity and initiative to support teams to deliver the best life possible
* Building relationships with our external partners, working to understand the regional social care context and promoting our Charity’s brand and reputation.
* Tracking, trending, and reporting - analysing the regional KPIs, quality scores, service inspection improvement notices or recommendations and then proactively taking action and leading a culture of continuous improvement and delivery
* Leading your team to undertake and analyse quality audits, regular inspections, and supporting them in a solutions based approach to drive development and improvements
* Supporting areas of concern with more complex planning and problem solving, investigating and identifying the root cause of any concerns, and supporting the teams to build and deliver brilliant solutions
Our Ideal Candidate
* You believe everyone has a voice - and you are passionate about making sure they are heard
* You are brilliant at communicating - you find it easy to explain things in a way which is easy for others to understand (in person, and in writing!)
* You would describe yourself as a People Person - you love interacting with others and working with them to deliver on time
* People might say you “run a tight ship” - you take pride in being organised, thorough, and ahead of the game
* A professional to the core - you stay calm and focussed even when things feel a bit hectic!
Skills, Knowledge And Experience
* You might have a degree level qualification and this might be in a Social Care, health care, or related field but we recognise and value experience equally
* You’ll have experience of audits and inspections in a social care setting
* You’ll have extensive experience of quality, safety, and clinical risk management
* You’ll have worked with Local Authorities, and the wider health and social care system, and/or public sector organisations
* Experience supporting operational colleagues to manage and deliver high quality services and manage identified risks
* Experience working with CQC where issues have been raised and helping to devise action plans and recommendations to deliver positive for the people we support and share best practice
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
If you would like a more informal conversation about the role before making a formal application, please feel free to give our Recruitment Specialist a call on Vicki Andrews on 07816 268813
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations. #J-18808-Ljbffr