Coventry (CV1 2WT), Darlington (DL1 5QE), Manchester (M1 2WD), Sheffield (S1 2FJ)
About the job
Job summary
We are recruiting a software developer to work in our ServiceNow Technology Operations team to manage and improve DfE’s ServiceNow platform.
You will collaborate within a multidisciplinary team in an agile environment to develop solutions addressing business challenges.
Your role will involve translating these solutions into effective workflows, supporting end-to-end business processes using ServiceNow’s best practice tools and technology.
Your primary focus will be on delivering value to our users, maximising departmental efficiencies, and enhancing the overall user experience.
Job Responsibilities:
* Work closely with the Senior Developer and Product Manager to identify opportunities and shape the roadmap.
* Keep up to date with ServiceNow developments and opportunities they may create for the department.
* Support the Senior Developer in leading a team of talented ServiceNow developers supporting their learning and development.
* Set and promote high standards of work.
* Build a supportive, transparent, and collaborative working environment.
* Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions.
Please note:
* As part of the team, you will be required to ensure adequate cover is provided between 8am and 5pm Mon-Fri. Some flexibility may be shown and can be discussed with the successful applicant.
* Regular travel to other offices is required for this role.
Person specification
* Modern coding and development standards, practices, and techniques.
* Understanding of ServiceNow modules - ITSM, ITOM.
* Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill.
* Good understanding and experience of agile methodologies.
* UCD focus.
* Integrations, automation and/or orchestration via workflows, scripting web services/APIs, and IntegrationHub.
* Development process optimisation.
* Understanding of information security.
* System design and support.
* ITIL framework knowledge and understanding of service management principles.
* Knowledge of other modules of ServiceNow platform.
* Experience supporting, coaching, and mentoring less experienced colleagues.
* Experience of CI/CD, DevOps, modern development workflows.
* Experience with CMDB/CSDM.
* ITIL 4 certification.
Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.
Technical skills
We'll assess you against these technical skills during the selection process:
* Strong understanding of ITIL/ServiceNow
* Good understanding and experience of agile methodologies, development lifecycle
* System design and support, including UCD principles, security, lifecycle
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