Housing Customer Service Manager
Temporary
£27-29 hourly
Coventry
Sellick Partnership is currently recruiting for a Housing Customer Service Manager to work in the Coventry area, this is a hybrid working role, in a progressive organisation. You will ensure customer outcome is at the heart of decision making and improvement initiatives.
Key responsibilities of Customer Service Manager
Oversee a group of customer‑focused team leads, carrying out all core leadership duties including hiring, onboarding, skills development, coaching, and regular one‑to‑one support.
Build strong working relationships with colleagues across the organisation, adjusting your communication style to suit different audiences and ensuring expectations are clearly understood and well managed.
Apply confident leadership and sound judgement to guide and empower your team, while maintaining clear, consistent communication with internal partners and external contacts.
Shape and influence how operational teams prioritise improvements, ensuring their efforts remain aligned with what delivers the greatest value for customers.
Create clear, engaging materials - such as presentations, case studies, and performance reports - to demonstrate the impact and benefits of customer‑focused improvements at all levels of the organisation.
Establish and maintain robust management tools and frameworks, including documented processes, quality standards, operational guidance, and development pathways to support team capability and growth.Required skills and experience of the Neighbourhood Housing Team Leader
A recognised qualification in housing or a related field, such as a Level 3 professional award or a higher‑education degree at Level 6
Experience in using continuous improvement tools or frameworks such as PDCA, Lean or Six Sigma.
A background in leading teams responsible for customer insight, service optimisation, or organisational improvement, including full lifecycle oversight of projects from initiation through to delivery.Please contact Ben Dreher, Derby office for further information on the Customer Service Manager.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website