Customer Service Manager Location: Cambridge (office-based with hybrid potential) Hours: Monday – Friday, 9.00am – 5.00pm Salary: £35k – 45k, DOE Benefits: 25 days annual leave, Company pension scheme, Dog-friendly office, Regular team socials and events Duration: Permanent We’re seeking an experienced and hands-on Customer Service Manager to lead and develop our clients in-house support team. You’ll play a key role in ensuring that our customers receive outstanding service across email, phone, and digital platforms. You’ll be responsible for team performance, process improvements, and acting as the voice of the customer across the business. This role is perfect for someone who is enthusiastic about customer experience, confident in managing support operations, and motivated to make a real impact within a growing company. Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. Job Duties: * Lead, train, and support the Customer Service team, overseeing continuous development through regular coaching and one-to-ones. * Manage the CRM system ensuring accurate case logging, categorisation, and resolution tracking. ...