Customer Service Manager Swindon, Wiltshire (with travel and occasional out-of-hours support required) £40,000 – £55,000 per year A well-established international machinery business is seeking an experienced Customer Service Manager to take ownership of customer service operations across the UK. This role will act as the primary point of contact for customers, ensuring the smooth coordination of installations, servicing, breakdown support and overall machine performance. The successful candidate will work closely with engineers, spare parts teams, sales teams and international manufacturing partners to deliver exceptional service and maintain strong customer relationships. The Role The Customer Service Manager will play a central role in ensuring customer satisfaction and operational efficiency. The position involves managing service requests, coordinating engineering activity, supporting installations and maintaining effective communication between customers and internal teams. Key Responsibilities Customer Support & Service Coordination Act as the first point of contact for customers regarding service issues, breakdowns, installations and technical queries Maintain professional and calm communication with customers, particularly during urgent situations Provide support outside of normal working hours when required for critical issues Installation & Project Coordination Liaise with customers to en...