VANRATH is proud to be exclusively partnering with a prestigious luxury hospitality group to appoint a Guest Relations Manager for one of their flagship Hotels. This is an excellent opportunity to join a growing organisation renowned for its high standards, strong reputation, and supportive working environment. The role is Permanent, Full-time, based in Belfast. Salary Competitive salary (DOE) Excellent Benefits Package & Progression Opportunities What you'll do We're seeking a dynamic Guest Experience & Engagement Manager to shape how guests connect with the property. This role blends service excellence with strategic engagement initiatives to deliver exceptional stays and build lasting loyalty. Key Responsibilities: Manage small team of Hotel Receptionists Develop and execute strategies that enhance guest satisfaction and retention. Actively manage guest communications before, during, and after each stay. Coordinate loyalty programs and ensure consistent brand standards. Lead guest relations initiatives across all departments. Respond to feedback and drive improvements through data and insights. Represent the brand through elevated service delivery and guest care. About you Proven experience in a guest relations, front office, or hospitality management role, preferably in a hotel environment. Strong leadership and team management skills, with the ability to motivate and develop staff. For further information on this vacancy, please apply via the link below or contact Jack Groves in the strictest confidence. I had a wonderful experience with Vanrath. Everything from the moment I called to inquire about a role I seen advertised, the preparation for the interview and the preparation before joining the new role have exceeded my expectations Jsck was amazing managing my job application process for a senior role last April. I got my current job because of him and I am super thankful. During the process, he gave great advice on how to approach the interview with my now employer (IE. STAR approach). His advice to use the star approach inspired me to fully prepare for my job interview. It was a tough interview but I felt that his tips and advice have guided me through my interview preparation. I never met him in person and our communication was through calls and emails, however when speaking to him on the phone his tone of voice was clear and I believe he communicated his points across very well. He was easy to work with and was quickly responsive to emails/calls. I would highly recommend Vanrath. Specifically Jack, who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role. Michael provided support and guidance throughout the entirety of the process, from interview advice to follow up calls, ultimately helping me to make the Skills: Guest Relations Reception Receptionist Front of House Hotel Hospitalist Supervisor Benefits: Excellent Benefits