Overview
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.
Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.
Role Description
The Integration Engineer is responsible for designing, deploying, and supporting the integration software, integration routes and configuration required to integrate the Clinisys applications with the customer systems. The role is customer facing and part of the Professional Services Department. The engineer will use HL7, Integration Engine and development knowledge to work with the customer to design, document, build and deploy the required workflows.
The engineer will organise and manage customer meetings in person or remotely to agree the design, demonstrate function and train the customer. They will be a point of contact for the customer and will maintain documentation to support the project, feedback to the project manager, and raise risks and issues in a timely manner. The role provides support for the Clinisys Service Desk, interacting with service desk team members and owning incidents to resolve issues.
On-call availability is required to support 24/7 when needed.
Responsibilities
Project Delivery
* To understand our customers’ workflow, advise and assist with Clinisys products and configuration to facilitate these needs.
* Assist Project Manager with the implementation, including calls with Trust or Customer IT representatives.
* Comprehend the customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
* Integration system Design, Build, Test, Validation in advance of Service Transition to Service Desk.
* Support project delivery through Sales handover to Go Live.
Support
* Deliver relevant courses for key users of pathology, as required.
* Assist with demonstrations and presentations for the Sales and Marketing team.
Development
* Contribute to the development of the Software product.
* Develop interfaces to third party systems as part of Clinisys integration deployment.
* Make recommendations based on customer feedback regarding software changes and enhancements.
* Be fully conversant with the functionality of the products in your discipline.
General
* Work with and follow the guidance of the Domain Lead for Integration.
* Contribute to team spirit and promote a customer-oriented approach.
* Perform other duties as required or assigned by the Domain Lead for Integration.
* Actively advocate and implement quality improvement measures/projects with Delivery leadership.
* Keep abreast of ongoing and future integration regulations, practices, products and technologies.
* Comply with Clinisys codes of conduct and guidelines.
* Develop with customer and Clinisys procedures, practices, and directives in a timely manner.
* Be conversant with the core functionality of Clinisys products.
* Attend team meetings and agreed training courses; be responsive to reasonable requests from line managers or project managers.
* Contribute to and support Clinisys teams and build the knowledge base.
* Any other duties commensurate with grade.
* Form part of a collaborative review process for core WinPath or Clinisys product changes, including raising and assessing integration domain enhancements or defects, and reviewing specifications.
* Assessment and maintenance of Quality Assurance during Projects and Early Life Support; attend integration domain-related meetings to ensure external market awareness and continual professional development.
Knowledge, Skills & Abilities
* Bachelor’s degree or equivalent experience.
* Rhapsody Associate Certificate as a minimum for Rhapsody experience; Rhapsody Professional/Expert Certification advantageous but not required.
* Experience within an IT or software provider organisation or implementation.
* History of successful deployment and support of interfaces within the NHS; experience working with NHS colleagues in health care related industries.
* Strong motivational skills; excellent verbal and written communication.
* Ability to work independently and as part of a project team.
* Experience with technologies such as JavaScript, Java, .Net.
* HL7 knowledge – HL7 v2.3 to v2.5 (ADT, ORU, ORM); experience with NHS Lab workflows.
* FHIR knowledge and interface implementation using APIs; WinPath knowledge.
* Networking skills – TCP/IP, Firewall knowledge and experience.
* Any equivalent combination of education and/or experience.
* UK Lab / NHS Lab workflow experience.
Onboarding
As part of our onboarding process, all new employees will be required to attend/travel to the office on their first day of employment. This includes identity verification, completion of necessary documentation, receiving IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
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