Customer Service Manager, Permanent, Holmes Chapel, £32,000 - £34,000
Our client is currently recruiting for an experienced Customer Service Manager to join their small team, within their open plan offices based in Holmes Chapel. Due to an internal restructure, this is a new role which has been developed to oversee a team of 5. The company are a heavily regulated environment, and therefore a candidate with previous experience of working within a regulated environment would be ideal. (This could be banking, a call centre or insurance etc.) The position is to coordinate all support services across their diverse client base. Daily duties will include
Leading and mentoring the service help desk team
Ensuring high performance, team development and encouraging continuous improvement
Allocating daily tasks across the team
Ensuring SLAs are met
Supporting with escalation of complaints
Process improvement implementation
Carrying out 1-2-1s
Handling customer satisfaction data and making d=business decision based on this
Produce and present monthly management reports
T...