We are currently looking for an experienced Customer Service Manager to lead a vibrant customer service department for a large reputable e-commerce retailer who specialises in the FMCG industry. The role will undertake a fresh approach on improving the customer experience both through online & physical shopping journeys, & will take responsibility for implementing new strategies to increase brand exposure, product placement & CSR levels. Client Details Our client is a leading online retailer specialising in the delivery & produce of commercial goods to large retailers across the UK. Renowned for its innovative products and trend-setting styles, the brand has established a strong presence in the FMCG & retail industry by blending high-quality offerings with an exceptional customer experience journey. Description Key responsibilities will consist of: Supervise and support Retail Logistics Coordinators and Team Leaders. Coach and develop the team to enhance performance and accountability. Implement best practices to optimise retail logistics operations. Track key performance indicators to drive customer satisfaction and continuous improvement. Partner with cross-functional teams to address order processing challenges. Evaluate operations and recommend enhancements for efficiency. Serve as the Oracle ERP business lead for system improvements. Experience in E-commerce system navigation. Work with IT and operations to test and i...