Inside Sales Executive
Location: Southampton, Office based
Hours: 40 hours per week, Monday - Friday, 8.30am - 5.30pm
Salary: £30,000 per annum
Excellent Benefits
Purpose of the job
Responsible for building relationships with assigned accounts and prospects, to promote the Garmin brand and increase market share. Other responsibilities include outbound sales calls and customer service, for assigned dealer accounts to increase sales and maximise service.
Key Duties & Responsibilities
Establish, develop and maintain effective internal and external relationships with key business partners and dealers
Partner with the Sales Manager(s) in the development and execution of strategies, designed to increase market share and profit with existing accounts
Develop territory and manage accounts through inbound and outbound sales calls, internal tracking and coordination in a team environment with SM(s), the Regional Sales Team and Head of Sales
Recommend the sale of additional product offerings and merchandise to dealers, in order to expand the Garmin brand presence within the retail store and online environments
Input and coordinate the reporting of sales forecasts, to enable data to be provided to the UK & Ireland Demand Planner
Meet sales goals and objectives set by Garmin management
Educate dealers on products and promotions and ensure accurate Sales financial reporting and information through working with the Sales Support/Admin and Finance teams, to provide data on sales, margins, accruals, co-op, SOAs, etc.
Answer and handle customer phone calls and emails to ensure customer requests are processed
Inform customers of unit prices, shipping information, inventory availability, anticipated delays, and any additional information needed
Follow up on orders to ensure delivery by specified dates, run open order reports as needed/requested
Process and follow up with customer requests, inquiries and complaints in a timely manner
Communicate with Order Management/Analysts, Production, Sales, Shipping, Warehouse and any other personnel needed to assist in the processing of the customer orders &/or inquiries
Follow up on miss-shipped orders, damaged orders and complete shipping discrepancy forms
Issue Return Material Authorisations and credit memos when applicable
Compile statistics and prepare various reports for management as requested
Maintain open and honest communication with peers, department supervisors and senior management
Attend meetings, tradeshows and training sessions as required
Education & Experience
Knowledgeable in all aspects of order entry, preferably with a thorough understanding of Oracle
Order administration and sales experience in a business-to-business environment
Must possess experience performing a customer service &/or inside sales role, substantially similar to the essential functions of this job description
Must possess a proven track record in meeting established goals
Must demonstrate knowledge of Garmins product line
Must be team-oriented, possess a positive attitude and work well with others
Must be self-motivated and energetic
Demonstrate strong and effective verbal, written and interpersonal communication skills
Must possess the ability to prioritise, organise and multi-task in a flexible, fast paced and challenging environment
Must be detail-oriented with excellent organisational skills
Must demonstrate proficient computer skills and knowledge of Microsoft Office Suite
Must be willing and have the ability to travel, when needed
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