ITSM Sales Executive
Location: ReadingSalary: £40,000 + Double OTE (Uncapped Commission)
We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.
This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.
Key Responsibilities
New Business Development:
* Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
* Identify and engage key decision-makers across IT, Operations, and Service Management
* Build, manage, and maintain a qualified sales pipeline
* Own the full sales cycle from initial engagement through to close and handover
Account Management:
* Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
* Act as a trusted advisor, supporting clients on their ITSM improvement journey
* Conduct regular account reviews to ensure long-term success and satisfaction
* Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities
Additional Responsibilities:
* Forecast against sales targets and provide regular progress updates
* Maintain accurate and up-to-date CRM records
* Leverage market and competitor insights to strengthen value proposition
* Build strong relationships with senior stakeholders, including C-level executives
Skills & Experience Required
* Proven success in ITSM solution sales
* Minimum of 3 years' B2B sales experience
* Strong track record in both new business acquisition and account development
* Excellent negotiation, communication, and commercial skills
* Confidence engaging with senior stakeholders and decision-makers
* Self-motivated, results-driven, and highly accountable
* Knowledge of ITSM frameworks such as ITIL or SIAM
* Degree educated (business/management preferred) or equivalent experience
This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.