Role Summary:
Responsible for the management of the Customer Services Team, including the Repairs Service Advisors (Kent), providing leadership and direction to the team members to ensure that a consistently excellent standard of service is provided and maintained.
To plan ahead to deliver business objectives, setting clear goals and supporting the team to meet and exceed agreed targets, including all revenue targets and Key Performance Indicators.
To ensure that the service is delivered efficiently, cost effectively and is accessible to all customers in accordance with agreed service standards.
To act as an advocate and champion of the customer, collaborating effectively across the organisation and championing a culture where everyone understands that they have a role to play in delivering a service that puts the customer first.
Regular travel will be required to sites across our area of operation.
Salary: £45,407 per year
Contract: FTC 8 months minimum
Based: 3 days office, 2 days at home
Interview dates: 8th May & 12th May
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