Head of Estates Operations
NCC – Bristol based. 5 days on site most weeks with flexibility as needed.
Salary: £65,659 to £85,937 per annum (experience dependent) plus 12.5% employer pension contribution and private medical insurance.
Security Clearance Required: High‑level government security clearance once in role, with support for clearance.
Closing Date: 7th May 2026 – we reserve the right to close the advert early if needed.
Responsibilities
* Be accountable for all NCC workplaces and site infrastructure, ensuring all sites meet agreed facilities standards/service levels and deliver a safe, secure and inspirational working environment for all.
* Create and implement a clear hard & soft facilities strategy focused on excellent customer service.
* Lead Hard Services, Soft Services, Workplace and Business Support Operations in-house and external teams across all NCC locations.
* Drive energy efficiency, strong space utilisation, and user satisfaction.
* Own emergency response and business continuity site plans.
* Promote a data‑analytics approach to facility management, adopting and encouraging digital technology.
* Advocate cultural transformation and the maintenance of a safe work environment.
* Maintain performance, monitoring, leadership, and management of estates and facilities.
* Manage budgets and financials for operations and maintenance, driving and improving maintenance standards and overall upkeep of buildings, infrastructure, and grounds.
* Deliver a first‑class estates/facilities supply chain, ensuring compliance with procurement policy and continual improvement.
* Adopt a project‑management approach to delivering new estates/facilities initiatives.
* Ensure facilities meet all relevant legislative requirements and represent Estates operations in ISO accreditation processes.
Qualifications
* Full membership of RICS, IWFM or similar.
* 10+ years in a similar role within R&D and/or high‑risk environment.
* Willingness and ability to apply for a high‑level government security clearance.
* In‑depth knowledge of the principles, theory and practice of Estates and Facilities Management.
* Extensive and up‑to‑date knowledge on key Estates topics (CDM, Building Regulations, Contractor Control, PUWER, LOLER, Electrical Safety, Security etc.) and operational planning, management, and business process skills.
* In‑depth knowledge of estates/facilities software systems.
* Substantial experience of managing multiple sites, hard and soft services, and business services.
* Substantial experience of contractor and supplier management.
* Recent experience of undertaking roles in a proactive and customer‑focused manner.
* Proven management experience of multi‑functional teams.
* Strong customer relationship management skills.
Not sure if you are the right fit? Please feel free to reach out to our recruitment team either via the contact page on our career site or directly to Jon Barratt via LinkedIn.
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