Youth Services Quality Manager – YMCA England & Wales
Location: Newtown Community Centre; some travel to partner sites in Southampton, Basingstoke and the Isle of Wight. Hours: 40 hours per week. Salary: £30,000 per annum.
Our benefits include: refer a friend scheme, health cash plan (medical/dental/online discounts), employer pension, life insurance, 25 days holiday FTE (increasing with length of service up to 30 days), additional leave to purchase (up to 10 days per annum), celebration leave, childcare discounts, day camp discounts, campsite and activities discounts at YMCA Fairthorne Manor, 30% discount on food, wellbeing assistance programme, and cycle to work scheme.
Job Purpose
Based in the heart of the local Newtown Community, the Youth Services Quality Manager will drive community engagement and the quality of our Youth Services. This dual role will manage the Newtown Community Centre, ensure strong local engagement and that the venue is used appropriately, and lead the quality agenda for young people engaging with our youth services, promoting their employability across all of our Youth Services Housing sites.
Main Duties & Responsibilities
Newtown Youth Centre
* Provide management oversight of the Newtown Youth Centre, including bookings, invoices, payments and ensuring customers have information and support for their usage.
* Create a safe, welcoming environment that encourages the local community to use Newtown as their community hub.
* Develop and maintain local partnerships and co-produce activities with the local community, partner organisations and others.
* Take ownership for managing the building, working with internal and external partners to keep the Youth Centre fully operational.
* Develop and deliver programmes and initiatives that meet budget projections and income targets.
Programme Quality Management
* Collaborate with service leads to understand the needs of young people related to Community Engagement and Employability.
* Partner with local organisations to create community engagement opportunities, including volunteering and work experience programmes.
* Develop and roll out an employability programme focused on getting young people into employment and thriving beyond YMCA accommodation; review and improve existing offerings and introduce new programmes.
* Ensure ongoing quality compliance of programmes and address gaps with action plans.
Some travel to partner sites and other locations may be required. Flexible working hours may be needed, with occasional evening and weekend work, including out-of-hours management support.
Person Specification & Key Competencies
Personal attributes
* Willingness to learn, adapt and improve.
* Attention to detail and ability to address quality gaps openly.
* Passion for working with young people and improving long-term outcomes.
* Enthusiasm for the work of the charity and ability to engage others.
* Friendly, warm personality and effective communication skills.
* Ability to work under pressure and manage challenging situations.
* Strong organisational skills to manage a varied workload.
* Creative and flexible approach to work.
Qualifications/Experience
* Leadership experience or relevant experience in quality assurance/quality management.
* At least 3 years’ experience of senior or strategic programme design, development and delivery for young adults.
* Ability to work to budgets.
* Good IT knowledge (Windows, Word, Excel); training available for nursery software.
* Mentoring and coaching skills.
Successful applicants will be required to undertake an Enhanced Disclosure via DBS.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy is available on request.
Please apply now for this rewarding position and be part of an amazing charity that supports and achieves wonderful things within the community, enabling children, young people and families to belong, contribute and thrive.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Non-profit Organization Management
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