Ref: 3841 Job Title: Customer Service Manager (Hybrid)Location: SloughSalary: £38,000 - £42,000 plus excellent benefitsHours: 09.00 – 17.30 (Monday to Friday)Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be supporting, motivating, and coordinating the workload for the team whilst ensuring timeframes and KPI’s are met.Main Responsibilities:Manage, support and coordinate the work of the Customer Service team, motivating individuals to meet professional and personal development goalsInstil a strong customer service culture and keep the team focussed on resolving complaints within the required timeframes, balancing fair outcomes for customers and commercial outcomes for the businessCarry out reviews to ensure complaints are handled within guidelines and timescales and that responses to customers are clear and demonstrate that a thorough investigation has been undertakenEnsure KPI’s and Quality Audit results are consistently achieving expectationsEnsure any risks are managed through the timely completion of departmental controlsAct as escalation point for complaints referred to the Financial Ombudsman Service or any legal casesEnsure relevant statistical information is produced, collated, and analysed to assist in evaluating the efficiency of the team and to inform resource allocation/service improvementsWork with other departments to maximise customer satisfaction Experience:3 years’ experience in a management position preferredComplaint handling experience requiredDemonstrable experience in managing a team of complaint handlers/team leaders Have experience of turning around under performing teams and managing a highly effective operationPlease only apply if you match all of the above criteria.S4 is acting as an agency for this role.At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV. Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.