Job Description
Food and Beverage Assistant – Executive Lounge (Part Time) (HOT0C0EN)
Job Number:
HOT0C0EN
Work Locations:
Hilton Woking, Church Street West, Woking GU21 6AX
Overview
Get ready to be part of something truly extraordinary at Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.
About the Hotel
Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath‑taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high‑performing team committed to delivering the ultimate guest experience across all areas of our business.
Compensation & Benefits
* Hourly rate of £12.27 for a part‑time position of 24 hours per week
* Uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Modern and inclusive Team Member’s areas
Travel - We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. As the hotel does not own a car park, a permit can be purchased for a yearly annual fee or daily payment directly to the car park.
A Food and Beverage Assistant is responsible for working in our Executive Lounge and will work to deliver an excellent Guest and Member experience while working to achieve departmental targets.
Responsibilities
* Able to work in all areas of Food and Beverage namely the Executive Lounge
* Welcome guests in a polite and friendly manner
* Take and deliver customer orders, consistently demonstrating high levels of customer service
* Prepare set ups for tables and/or rooms
* Follow cash handling procedures
* Manage guest queries in a timely and efficient manner
* Up‑sell with latest departmental incentives
* Ensure compliance of brand standards
* Ensure cleanliness of work areas
* Comply with hotel security, fire regulations and all health and safety legislation
* Comply with local licensing laws
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
Qualifications
* Commitment to delivering high levels of customer service
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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