Location: Ashbourne, Derbyshire Company: MasterMover Ltd Reporting to: UK Service Manager
About MasterMover: MasterMover is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our patented products are used by leading industrial global brands to advance workplace efficiency and safety. With our global headquarters based in the UK and sales operations in the USA, France and Germany, plus our extended network of sales partners and territory managers, we have an exciting future ahead .
Job Overview: Y ou will play a vital part in our aftersales experience, engaging with customers to drive contract and warranty sales while supporting their ongoing service needs .
Key Responsibilities:
Initial After-Sales Contact: Act as the first point of contact for new customers post-purchase, introducing support options and building long-term relationships
Contract & Warranty Upselling: Drive revenue growth by promoting and selling service contracts and extended warranties within pre-agreed guidelines
Customer Liaison: Be the link between the customer and our service team, ensuring clear communication and issue resolution
Service Support: Assist with customer queries, service control coordination, and end-user training bookings
Customer Retention: Support existing customers with their ongoing service needs, contributing to retention and customer satisfaction
Requirements:
Strong commercial awareness with a sales-first mindset
Proven customer service experience in a fast-paced environment
Confident communicator with excellent interpersonal skills
Skilled in identifying upsell opportunities and closing sales
Organised, proactive, and self-motivated
What We Offer:
Competitive salary with performance bonuses
E xciting benefits package
Opportunities for personal development
A collaborative team culture with a market leading brand
Autonomy and success recognitio n
Pension Scheme Life Assurance Retail & Gym Discounts Employee Assistance Programme Virtual GP Access Cycle to Work Scheme
Airfield Industrial EstateMoor Farm RoadAshbourneDerbyshireDE6 1HDUnited Kingdom
+44 01335347700
careers@mastermover.com
MasterMover GmbH
+49 02761 83 33 400
MasterMover SARL
23 Avenue Christian Doppler77700Bailly-RomainvilliersFrance
+33 06 02 16 99 25
MasterMover Inc
8041-J Arrowridge BoulevardCharlotteNorth CarolinaUnited States of America
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