The Customer Service Manager is responsible for leading and developing the customer service team while managing key customer accounts and ensuring a high standard of service delivery. The role combines team leadership, account management, and operational administration to support business growth, customer satisfaction, and continuous improvement across the department.
* Manage and support key customer accounts, acting as the main point of contact for customer queries and service delivery
* Lead, coach, and develop the Customer Service team, including workload allocation and performance management
* Monitor customer orders, forecasts, and sales pipeline activity, ensuring CRM systems are kept up to date
* Build strong relationships with customers, identifying opportunities to support account growth and improve service levels
* Produce reports and KPI data to support operational and commercial decision-making
* Liaise with internal departments to ensure customer requirements, delivery schedules, and service expectations are met
* Support continuous improvement initiatives across customer service processes and team performance
* Attend customer meetings, site visits, and trade exhibitions where required
* Provide support and cover for the Sales Director when necessary
Skills & Experience Required
* Previous experience in a similar role within electronics
* Strong customer account management and relationship‑building experience
* Excellent leadership and people management skills
* Confident communicator with strong written and verbal communication abilities
* Strong organisational skills with the ability to manage multiple priorities
* Experience using CRM systems and Microsoft Office packages
* Ability to analyse data and produce reports and forecasts
* Commercial awareness and customer‑focused mindset
* Experience within manufacturing, engineering, or technical industries advantageous
Why Apply?
* £40,000-£50,000 per annum based on experience
* 36.5 hour week, 12pm Friday finish
* 28 days holiday
* Free on‑site parking
* Supportive, team‑focused environment.
INDCORE
#J-18808-Ljbffr