Our client, a leading global brand is seeking a Customer Service Manager to join them on a full-time, permanent basis. Due to an exciting period of growth our client is looking to add a Customer Service Manager to their team where you will be responsible for overseeing a team of Customer Service Advisers, where you will provide leadership and direction to the department. The ideal candidate will have previous experience managing a Customer Service team in a fast-paced environment, confident being the go-to for any questions or queries whilst providing leadership to the department. This is an office-based position in Tunbridge Wells. Key Responsibilities: * Help and support the team whilst building relationships with customers * Ensure a high level of customer service is maintained at all times * Monitor team performance against internal KPIs and targets * Be to goto for any questions or queries within the team whilst managing recruitment and disciplinaries with team members also * Hold regular team meetings * Provide weekly department reports Key Experience: * Previous experience as a customer Service Manager, confident managing a team of Customer Service Advisers * Experience in a fastpaced environment, ensuring a high level of service is maintained at all times * Experienced in training staff members, ensuring standards and targets are met * Capable acting as the goto for any questio...