Overview
Night Receptionist (HOT0BXEQ) — Hilton Cobham, Seven Hills Road South Cobham KT11 1EW. You will join the Night Front Office team, working in the Reception area of the hotel.
Responsibilities
* Greet guests with a warm welcome and provide exceptional levels of customer service.
* Manage front desk operations during night shifts, including guest check-ins and check-outs where required.
* Provide knowledgeable information on all room categories and hotel facilities to guests.
* Maintain guest records, respond to inquiries, and resolve issues professionally to ensure a positive stay.
* Collaborate with other hotel departments to ensure smooth overnight operations.
Qualifications
* Friendly, positive, passionate about hospitality; able to work as part of a like-minded professional team.
* Strong communication skills and a proactive customer-service mindset.
* Ability to work night shifts and adapt to a dynamic hotel environment.
* Attention to detail and a commitment to creating memorable guest experiences.
Benefits
* Free meals when on duty
* Grow your career — Personal development programmes designed to support you at every step
* A chance to make a difference through our Corporate Responsibility programmes (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Accommodation available with all bills included
* Guest Experience Day as part of induction
* Modern and inclusive Team Member areas
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