Customer Service Manager Lead, Inspire & Grow Location: Wimborne | Salary: £35,000 £42,000 Profit Share About Us Were a market-leading, family-run business specialising in commercial blinds and shading systems. For over 30 years, weve helped UK workplaces look and perform their best. With minimal staff turnover and a close-knit, high-performing team, we value every employee, give them autonomy, and offer a culture where your ideas matter. Demand for our products is growing rapidly, and were looking for a Customer Service Manager to lead our office and field teams, helping drive the next stage of our expansion. The Role Youll take ownership of our customer service and project coordination teams, managing day-to-day operations and ensuring first-class service for our clients. This is a hands-on, multi-faceted role ideal for someone who thrives on leadership, organisation, and making processes better. Youll manage a small office team of 3 and support 10 field engineers, shaping a positive culture and making a real impact across the business. Key Responsibilities Leadership & Team Development Lead, coach, and motivate a team of 13. Build a positive, high-performance culture. Deliver training, feedback, and career development. Customer Service & Operations Oversee scheduling, surveys, installations, and service visits. Resolve complex customer issues efficiently. Ensure smooth communication between clients, office, and engineers. Continuous Improvement Streamline processes and drive operational efficiency. Champion best practice across the business. Collaborate with management on workflow and system improvements. Who You Are Experienced in customer service, office management, or operations (B2B preferred). A natural leader with strong communication and organisational skills. Calm under pressure, hands-on, and proactive. Honest, ethical, and aligned with a people-first, family-style culture. Excited about building a long-term career in a growing sector. Why Join Us? Lead a stable, high-performing team in a rapidly growing industry. Profit share and clear career progression. Modern offices with free parking, lunch provided, and stocked kitchen. Friendly, family-style culture with regular team events. Make a visible impact in a key management role. If youre ready to lead a committed team, shape operations, and be proud of the culture and products you represent, we want to hear from you!