Honeycomb are delighted to be working with the Northern Ireland Blood Transfusion Service to recruit a Band 2 Administrator (Temporary - 37.5 Hours per Week) Northern Ireland Blood Transfusion Service (NIBTS) Temporary Contract | Full-Time | Flexible Working Required Must be available to work flexibly, including evenings and weekends. £12.51 per hours with weekly pay and enhanced rates for evening /weekend work Enhanced holiday rates. Are you an organised, people-focused administrator looking to make a real difference? Join the dedicated team at the Northern Ireland Blood Transfusion Service and play a vital role in supporting life-saving services across Northern Ireland. This is a fantastic opportunity to contribute to a trusted public health organisation while developing your administrative and customer service skills in a meaningful environment. The Role As a Band 2 Administrator, you will be the first point of contact for donors - providing a professional, friendly, and efficient service both in person at our HQ Clinic and over the telephone. You will support the smooth running of donor services by managing appointments, maintaining accurate records, and ensuring effective communication with donors. Key Responsibilities Acting as the first point of contact for donors via telephone and at our HQ Clinic Taking calls and assisting members of the public professionally and courteously Using the NIBTS Donor Records System to access and update donor records. Reconciling all donation records and reporting any anomalies appropriately Monitoring daily appointment schedules Contacting blood and platelet donors to maximise appointment bookings Contacting donors who meet specific criteria for recipients. Arranging appointments for new and existing platelet donors Undertaking registration duties Making and managing donor appointments Conducting any other reasonable and relevant duties as required Essential Criteria 5 GCSEs (or equivalent) including Maths and English Previous administrative experience Strong customer service skills Excellent communication skills (both written and verbal) Good IT skills and attention to detail Ability to work flexibly, including evenings and weekends. Why Join NIBTS? Working with the Northern Ireland Blood Transfusion Service means being part of a team that supports critical healthcare services and helps save lives every day. Your role will directly support blood donation services that patients across Northern Ireland depend on. If you are reliable, organised, and enthusiastic about providing excellent service to the public, we would love to hear from you. Apply now and help make a difference where it truly matters. To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made. Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially. Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role. Honeycomb Privacy Policy Skills: Admin 5 GCSEs Administration NHS Public Sector Customer Service