Your newpany
Our client is a market leader in the automotive finance sector, renowned for delivering high-quality contract administration and vehicle funding solutions to a nationwide customer base. Due to internal growth and evolving business needs, a new opportunity has arisen for a dynamic and experienced Customer Service Manager - Automotive Leasing to join their operational leadership team.
Your new role
As Customer Service Manager - Automotive Leasing, you will take charge of the full lifecycle of financial contracts across a large vehicle portfolio—ensuring efficiency, accuracy andpliance in line with organisational policies and industry standards. You will also play a key role in managing invoice factoring and stocking schemes with both franchised and independent dealers.
This is a leadership-focused role where you'll be responsible for overseeing a well-established Contracts Team and inspiring them to deliver exceptional service. With a strongmercial mindset and customer focus, you will ensure smooth contract execution, streamline operations, drive continuous improvement initiatives, and maintain stakeholder satisfaction throughout.
What you'll need to succeed
You will be a proactive and solutions-driven operations leader with a proven background in automotive finance, contract management, or wholesale funding. Experience managing cross-functional teams and leading process transformation is essential.
Key skills and experience:
1. Strong understanding of end-to-end contract administration and wholesale funding practices
2. Experience coordinating between internal departments, dealers and third-party providers
3. Proven leadership skills with the ability to coach and develop high-performing teams
4. Sound knowledge ofpliance and risk frameworks (including 1st Line of Defence principles)
5. Excellentmunication and stakeholder management skills
6. Ability to manage performance, enforce policies, and resolve issues with confidence
What you'll get in return
This is a fantastic opportunity to step into a high-impact role with real scope to shape the operational future of the business. You’ll benefit from apetitive salary package (£50,000-£60,000), hybrid working, a collaborative team culture, and excellent development prospects.