Spencer Clarke Group are seeking a Customer Service Manager - Out of Hours for a Local Authority Client in *East London. * In this role, you will lead and inspire a dedicated team delivering vital out-of-hours and telecare services that keep vulnerable residents safe, connected, and supported around the clock. Duties: Lead and support the Out-of-Hours and Telecare team to deliver high-quality, responsive customer services. Oversee daily operations, ensuring performance targets, compliance, and safeguarding standards are met. Manage incidents, service disruptions, and escalations with calm and effective decision-making. Drive service improvements and identify opportunities for innovation and income generation. *Qualifications and Experience: * The successful candidate will have the following skills / experience: Proven experience managing Telecare, Out-of-Hours, or emergency response services. Strong leadership and people management skills within a customer-focused environment. Sound knowledge of safeguarding, data protection, and regulatory compliance. Experience using contact centre systems and analysing performance data to drive improvement. What's on offer: Salary: £37ph * may negotiate higher for exceptional candidates, based on experience* Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 35 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on 01772 954200. INDSCGTK