NOW Group Belfast, Northern Ireland, United Kingdom
Data & Information Officer
NOW Group Belfast, Northern Ireland, United Kingdom
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About NOW Group NOW Group are an award-winning social enterprise who delivers services across Northern Ireland supporting people with learning difficulties, autism and neurodiverse conditions into jobs with a future. We are passionate about changing lives and our priority is on outcomes and impact for individuals, their families and communities who are the most disadvantaged. ?We support participants to have better health, a better education and a brighter future.? Our services are continually evolving as a result of co-design, participant feedback and project learning. The Role Our work is data-driven, and we are seeking a Data and Information Officer to help us enhance our impact through effective data management and analysis. The Data and Information Officer will be responsible for collecting, managing, analyzing, and reporting data across the organization. This role ensures that accurate and timely information is available to support decision-making, monitor performance, and demonstrate impact to stakeholders. Key Responsibilities
* Develop, implement, and enforce policies and procedures for effective data management and governance.
* Design and implement secure and efficient procedures for data collection, storage, and sharing.
* Ensure high-quality data collection techniques and data integrity across systems.
* Monitor, analyse, and improve the performance of information and data systems used.
* Troubleshoot data-related issues and provide technical support to users.
* Establish clear rules and protocols for data sharing, ensuring compliance with legal and organisational standards.
* Provide training, guidance, and support to staff in the effective use of digital tools and data systems.
* Collaborate with internal and external stakeholders to ensure data systems meet evolving needs and reporting requirements. This job description is not definitive and may be subject to review as the duties and responsibilities determine What We Offer At NOW Group, we value and invest in our employees. Benefits include: Generous Leave: 25 days annual leave plus 12 statutory days (pro-rata). Health Cash Plan: Available after successful probation. Wellbeing Support: Access to confidential counselling and financial advisory services. Pension Scheme: 5% employer contribution. Flexible Work Initiatives: Including the Bike-to-Work scheme, holiday purchase options, and more. Our Values: We are looking for candidates who align with NOW Groups values, demonstrating flexibility, dedication, and a commitment to empowering participants. Successful candidates will exhibit a passion for social change and the ability to work collaboratively with participants, stakeholders, and colleagues. About The Role Additional Information Successful candidates will undergo an Enhanced AccessNI disclosure check. NOW Group is committed to fair recruitment practices. A copy of our safeguarding and recruitment policies is available upon request. Join us at NOW Group and make a real difference in the lives of individuals with learning difficulties and autism. Together, we can build a brighter, more inclusive future. Required Criteria
* Proven experience in a data management or analysis role.
* Strong skills in Excel, databases (e.g., Access, SQL), and data visualization tools (e.g., Power BI, Tableau).
* Excellent attention to detail and analytical thinking.
* Understanding of data protection and confidentiality principles.
* Strong communication skills and ability to present data clearly to non-technical audiences.
* Ability to work independently and as part of a team. Desired Criteria
* Experience working in the third sector or with vulnerable groups.
* Knowledge of monitoring and evaluation frameworks.
* Familiarity with CRM systems (e.g., Salesforce, Dynamics). Skills Needed About The Company At the heart of the NOW Groups mission is its commitment to empowering individuals to gain skills and access meaningful employment. It achieves this through tailored employment academies, which provide participants with industry-specific training and work placements, and through their social enterprise businesses Loaf Catering and Cafes and Loaf Pottery. One of the best-known contributions from the NOW Group is the JAM (Just A Minute) Card -a tool that allows people with invisible disabilities to discreetly ask for patience in everyday interactions. Its a very successful initiative with over 182,500 users and 3, 000 global organisations regarded as being JAM Card Friendly. The NOW Groups impact is driven by innovation, dedication, and an unwavering focus on changing lives for the better. Company Culture At NOW Group, our culture is what sets us apart. Its built on collaboration, compassion, and a shared belief that everyone deserves the opportunity to thrive. Across our integrated team from Training and Employment to Family Service, JAM Card, Loaf Cafés, Catering and Pottery, Social Groups, and vital support services like HR, Communications, Finance and Compliance we are united by one purpose: to support people with learning difficulties, neurodiverse conditions, ADHD and autism intosustainable employment. We dont just work side by side we work together. Each department brings its own strengths, but our true power lies in our ability to collaborate across teams. Our participants come from all walks of life, and its our culture of teamwork, flexibility, and deep empathy that allows us to meet their varied needs with real impact. In 2024/2025 alone, our culture of care and commitment helped place nearly 400 people into meaningful, sustainable employment across Ireland and supported 2,168 individuals to achieve 1,824 qualifications. These arent just statistics each number represents a life transformed, a family supported, and a community benefitted. What truly defines our team is heart. We care deeply not just about the work, but about the people behind it. Our team members show up every day with passion and purpose, knowing that their efforts are making a lasting difference. They dont see targets they see individuals, and the ripple effect that a single opportunity can have. Company Benefits Benefits at NOW Group NOW Group is dedicated to the wellbeing and growth of our employees, offering a comprehensive benefits package designed to support both personal and professional needs. We provide 25 days of annual leave plus 12 statutory days (pro-rata), allowing ample time for rest and rejuvenation. We prioritize health and wellness through a Health Cash Plan, which becomes available upon successful completion of the probationary period, and confidential staff counseling and financial advisory services, ensuring support for your physical, mental, and financial health. To help plan for the future, we offer a Stakeholder Pension Scheme with a generous 5% employer contribution. Employees can also take advantage of our Bike to Work scheme and holiday purchase options, promoting flexibility and convenience. Our flexible working initiatives, including a hybrid working model, and various wellbeing programs, reflect our commitment to fostering a positive and adaptable work environment for all team members. Vacation, Paid time off, Gym membership or wellness programs, Cycle to work, Competitive salary, Long service recognition, Hybrid Working, On the job learning, Progression opportunities Salary £42,000.00 per year Benefits: Vacation, Paid time off Gym membership or wellness programs Cycle to work Competitive salary Long service recognition Hybrid Working
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