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We have a full-time Manager Customer Service Europe for a global manufacturing PE-owned company. The company sells through distributors and some direct channels. The job summary, responsibilities, and requirements for the role include:
Job Summary
* Customer service management of international customers
* Develop mid and long-term strategies to increase efficiency in customer service
* Increase customer satisfaction during the ordering process
* Evaluate new technologies to increase customer satisfaction and customer service efficiency
* Analysis of workflows, processes, statistics, and reports for customer advice
* Induction, mentoring, and coaching from customer service people
Key Responsibilities around Order Management
* Review frequently the customer order process workflow, like order processing, delivering, tracking, and follow up with the customer, and increase efficiency
* Create, innovate, and implement best working practices to streamline and drive efficiency, specifically through internal team communications
* Developing and achieving performance goals and objectives
* Drive process improvements to enhance the operational efficiency of the site
Requirements
* High level of experience in ERP systems like Navision or similar
* Analyzing key data to provide relevant, timely, and accurate information that drives informed business decisions
* Leading an international team with some remote connections
* Management of international customer service
Location
* Work based in Bournemouth UK, or must relocate
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Industrial Machinery Manufacturing
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