Job Type: Full-time
From Mid-February
Pay: starting from £28,000.00 per year
Contract: Self-employed / Permanent Position
Your own transport to and from work.
Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.
Key Responsibilities
* Manage all on-site team members at the hotel (creating shifts, ensuring attendance)
* Oversee their daily rosters and ensure that work is completed.
* Responsible for ensuring that billing hours match work performed.
* Rosters to be shared with the remote team for final approval.
Cleaning and Maintenance Tasks
* Share weekly reports for all maintenance issues with status of resolution
* Proactively check the property for damage and oversee the fixing of small breakages before they become urgent (e.g., fix a crack before it becomes a large leakage)
* Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
* Oversee maintenance and repairs in individual rooms and common areas
* Extract/Prepare Check-out List for Housekeeping to check when rooms need to be cleaned.
* Oversee the cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests.
Guest Related Responsibilities
* Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
* Ensure smooth check-in and check-out
* Manage special requests (such as birthday celebrations, engagement parties, etc.)
* Encourage guests at Check-out to book directly on Payman Club for a 10% discount.
* Encourage guests to leave a review for the service they received and notify the office if they do.
Miscellaneous
* Ensure the overall safety and security of the hotel
* Inventory management
* Order supplies
* Understand Zeevou and our in-house technology
* To ensure compliance related to fire regulations, water management, meter reading, monthly check of key logs
* Ensure that the relevant certifications are in place regarding safety and regulation of the hotel
Key responsibilities:
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