People Experience Manager – Cardiff (Hybrid) – Up to £45,000 with Bonus and excellent benefits
Ogi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full-fibre services to communities across South Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor.
Backed by multimillion-pound private investment, we’re proud to be an employer of choice in Wales, creating hundreds of jobs across four offices. Join a purpose-driven team with a culture rooted in innovation that’s shaping Wales’s digital future!
This is a great opportunity to join a talented People Experience team at the heart of our wider people strategy, all focused on one clear goal: becoming one of the best employers in Wales. If you’re looking for a role where you can make a real impact, help shape how we work, and play a key part in building a brilliant employee experience, we’d love to hear from you.
About you…
We’re looking for a proactive, pragmatic HR generalist with a people-first mindset and a solid grounding in all areas of HR. You’ll be confident juggling day-to-day employee relations, payroll and benefits, HR systems and policy, but equally at home thinking about continuous improvement, process design and the bigger picture of what good employee experience looks like.
Ideally, you’ve worked in a fast-paced or scaling environment and understand the need for flexibility, resilience and a calm head under pressure. We’re after someone who’s collaborative, hands-on, and not afraid to roll up their sleeves, a strong communicator with high standards and the confidence to influence and advise at all levels.
You’ll also need:
* Experience managing payroll and benefits processes
* Strong working knowledge of HR systems (we use BambooHR)
* A confident, calm approach to ER issues, knowing when to handle independently and when to escalate
* A passion for process improvement, detail and data accuracy
* Experience coaching or leading others (you'll line manage two people)
* Advanced IT skills, especially Excel
We’d love it if you’re CIPD-qualified (or working towards it), and any payroll-specific training is a bonus, though hands-on experience is just as important to us.
What you’ll be doing…
You’ll be part of our close-knit People Experience team, reporting to the People Experience Director, and working closely with our Talent and Culture Manager and L&D Manager to deliver joined-up people initiatives across the business.
This is a varied generalist role that blends day-to-day operational delivery with strategic thinking, perfect for someone who wants breadth, ownership and the chance to influence how things are done.
Your role will include:
* Acting as a trusted advisor to line managers, supporting with all employee relations matters
* Overseeing and developing our core HR operations, from policies and compliance to onboarding and performance reviews
* Owning our payroll and benefits administration, including pensions, reporting and third-party relationships
* Leading on our HR system, managing configuration, data integrity, reporting and user training
* Coaching and developing your team, including a People Experience Advisor and an Executive to deliver excellent day-to-day support
* Producing reports and insights to inform priorities and measure impact
* Coaching and developing your team of two People Experience Assistants
* Supporting wider People initiatives – from onboarding and engagement to wellbeing, recognition and culture
* Leading or supporting projects across the people lifecycle
* Being a culture champion, always representing our values and approach with warmth and professionalism
* Overseeing related policies and procedures; seeking to improve, automate and refine procedures for efficiency within the team and to enhance the employee experience.
* Oversee all backgrounds/security checks to ensure they are completed as required by the role.
* Produce HR stats and analytics and use the data to drive continuous improvement and focus the People Experience team’s priorities.
You’ll be part of a modern, ambitious business where the people agenda genuinely matters, and where your voice will be heard. We’ll support your development, give you space to lead, and welcome your ideas for how we can make Ogi even better.
Next Steps?
Please get in touch for more information and a confidential chat, even if you don't tick all the requirements but think you'd be a good fit.
At Ogi, we’re proud to be a Disability Confident Employer and celebrate different perspectives. We're committed to creating an inclusive environment where everyone can thrive, and to an accessible and inclusive recruitment process. If you require any reasonable adjustments or support during your application, interview, or assessment stages, such as alternative formats, additional time, or specific communication needs, please don’t hesitate to let us know. We want to ensure everyone has a fair chance to show what they can bring to the role.
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