Oakley Recruitment is working in partnership with an expanding organisation based in Sheffield. This is an excellent opportunity to join the team as a Customer Service Manager on a full-time permanent basisCulture and EnvironmentOur client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment.They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.PersonalityYou will be an inspiring and supportive Customer Service Manager responsible for leading an established team during an exciting period of positive change. You will be a motivational leader who can empower, encourage, and guide the team to deliver exceptional results. You will be a confident, people-focused leader with a strong customer-first mindset, highly organised, and outcomes-driven. You will thrive in a fast-paced environment, managing multiple priorities with ease while championing a culture of collaboration, engagement, and continuous improvement.RewardMonday to Friday 8.30 – 5pm with 30 mins lunch28 days holidayQuarterly bonusAnnual Pay ReviewCompany pension planLife InsuranceMedical Cash PlanEmployee Assistance ProgrammeInduction and E- learningAnnual Flu VaccinationEye TestJob Role:Leading, coaching, and mentoring Customer Experience Coordinators across the regionPlanning and supporting training and development to build high-performing teamsMotivating and inspiring team members to deliver excellent customer outcomesManaging HR-related matters including performance reviews and team supportOverseeing regional resource planning to meet service level agreements (SLAs)Providing operational support during peak periods, holidays, and absencesEnsuring effective management of all customers within agreed SLAsAnalysing financial data to ensure accurate costs, margins, and invoicingAppointing and communicating with key suppliers as requiredEnsuring accurate data entry across internal systems and customer portalsProducing reports and input data received from field teamsInvoice completed works in line with agreed schedulesResolving and escalating complaints in line with regulatory and contract requirementsMaintaining full understanding of assigned contracts and service obligationsDriving continuous improvement and development of core servicesSkills and experience:Previous team manager or team leader experience essentialStrong people leadership skillsInsurance or service industry background experience is advantageousStrong communication, organisation, and problem-solving skillsPlease Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.