Compliance and Quality Manager
Job Type: Full Time, Permanent
Location: Shipdham, Norfolk
Working Hours: Monday to Friday, 8:00 a.m. to 6:00 p.m. with an unpaid lunch break of half an hour.
Salary: £45,000.00 to £55,000.00 per annum (to be discussed on application and dependent on experience and skills).
Benefits
* Pension Scheme
* Death in Service
* Company Vehicle
* Company Mobile Phone
* Enhanced annual leave based on service (first increase of one day after 2 years)
Falcon Group encompasses Falcon Tower Crane Services, the largest tower crane supplier in the UK, Falcon Power Generation with 400 generators nationwide, and Falcon Freight operating a fleet of 37 HGV vehicles. We are seeking a full‑time experienced Compliance and Quality Manager with industry‑specific technical expertise to be based within the Health, Safety and Environmental Department.
The Role
Working collaboratively across the Group, you will take ownership of depot and field‑based compliance and quality assurance activities, ensuring that all equipment leaving our depots as well as equipment and operations at customer sites consistently meet company standards, manufacturer requirements, and industry best practice. This is a hands‑on role requiring visibility across multiple locations, where you will drive high standards of compliance, safety, and quality throughout the operation.
Key areas of responsibility include:
* Depot compliance and pre‑dispatch assurance, inspection, audit, and quality control
* Safety communication and workforce engagement
* Quality systems and reporting
* Continuous improvement, standards development, and training
Essential Experience and Qualifications
* Proven experience in a compliance, quality assurance, or audit‑focused role, ideally within a depot, engineering, or field‑based environment
* Strong knowledge of compliance, inspection processes, and pre‑dispatch checks
* Experience conducting internal audits, inspections, and quality control activities
* Working knowledge of quality management systems (e.g. ISO 9001) and continuous improvement practices
* Solid understanding of health and safety regulations and workforce engagement in operational environments
* Experience developing and maintaining compliance documentation, reports, and performance records
* Ability to influence and engage operational teams, driving a culture of quality and compliance
* Full UK driving licence (required for travel between depots and customer sites)
Desirable Experience and Qualifications
* ISO 9001 Internal or Lead Auditor qualification
* Membership of a professional body such as the Chartered Quality Institute (CQI)
* Experience working with manufacturer standards and industry best practice frameworks
* Knowledge of risk management principles
* Experience delivering training and coaching to operational or field‑based teams
* Background in sectors such as plant hire, construction or engineering
Key Skills and Personal Attributes
* Excellent communication skills with the ability to deliver excellent customer service on projects
* Capability to work independently and as part of a team with a highly supportive and collaborative approach
* Excellent time management skills to ensure workloads are carried out effectively
* Excellent attention to detail and the ability to work under pressure
* Commitment to safety and following company procedures
* Positive attitude, good timekeeping, and a desire to learn and develop
* Strong problem‑solving abilities and a hands‑on approach to tasks
* Strong work ethic and a can‑do attitude
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