Overview
We are working with a leading player in the transportation and distribution world who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven track record in management, a hands-on approach and a strong planning process.
Role: Senior Customer Service Manager
Salary: up to GBP 55,000 + benefits
Location: Huddersfield
Role
As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You will be key in driving operational performance, building relationships with clients, and delivering solutions that meet both current and future needs.
Key Responsibilities
* Oversee and coordinate logistics operations across 3 teams
* Ensure compliance with all safety, regulatory, and quality standards
* Manage operational teams to deliver outstanding service to clients
* Drive efficiency improvements across the teams
* Collaborate with clients, suppliers, and partners to meet service expectations
* Support and mentor your leadership team
Key Requirements
* Proven background in Office Management overseeing a few different teams
* Experience in Customer Service Management in a big logistics business (ideally)
* Strong operational planning process skills
* Exposure to a fast-paced KPI driven environment managing a good size headcount
* Strong communication style with a good people management approach
* Ability to communicate with senior internal and external stakeholders
This is a great opportunity for a Senior Customer Service Manager to establish themselves with a big business that is committed to delivering first-class service, upskilling staff, and rewarding employees.
* Competitive salary with benefits
* Opportunity to work with high-profile clients in their sector
* Based within a company that is innovating in both traditional and future-focused sectors
* Fast-paced, rewarding environment where your impact will be noticed
Please apply online or contact Sandeep Dhillon for a confidential conversation.
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