Work Schedule - Monday to Friday – 9am – 6pm. (1 day off)
Weekend availability – Saturday 9am – 6pm, Sunday 10am – 4pm. (Sundays on rota basis)
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
Does this sound like You?
1. Highly skilled at discovering customers’ needs and following through with exciting solutions
2. A record of working within the automotive industry in a similar position
3. Enjoy working in a high-pressured environment, with a record of achieving challenging targets
4. Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information
5. Strong people and communication skills with the ability to quickly build rapport with our customers
6. Ability to take initiative and ownership of issues; with a can-do attitude
7. Ability to work independently as well as part of a team, offering help and support to others
Duties
8. Listen and talk to customers, to uncover their needs and build trust and rapport
9. Be curious to learn and become ‘fluent’ in Toyota’s products and services in order to use knowledge appropriately in your sales conversations
10. Match customer to product and maximise opportunities through features and add-ons to suit
11. Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options
12. Encourage customers to experience the product through test drive
13. Ensure customer issues are resolved along the customer journey
14. Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries
15. Results-focused, strive for outstanding performance and a focus on solutions
16. Willingly learn and show an openness to change, new processes and new ideas in order to credibly respond to customers and qualify their expectations
17. Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales
18. Represent the Toyota brand and values, proudly serving as an ambassador for its network.
Personal Skills
19. Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility
20. Strong interest in automotive and agility to learn about new products
21. Results-focused
22. Strong people skills - approachable, a good listener and empathetic to customer needs
23. Extremely organised with great attention to detail
24. Customer and service-oriented, in a busy high-pressure environment
25. Analytical and quick thinking
26. A team player
Experience and Qualifications
27. Full UK Driving Licence
28. Sales experience (not necessarily automotive) and the ability to work to pre-set targets.
29. Experience of selling and discussing insurance related GP products under FCA authorisation is also advantageous.
30. Good communication skills
31. Well-organised
32. Eligibility to work in the UK
Benefits
33. Company vehicle
34. 30 days annual leave (including bank holidays), plus 1 day reward for full year attendance and increasing on tenure
35. Discounts on car purchases / repairs / parts
36. Car Leasing Scheme (after qualifying period)
37. Ongoing training, both in-house and with the manufacturer
38. Eyecare Vouchers
39. Loyalty & Long Service Awards
40. Workplace Pension Scheme
41. Opportunity for career progression
Brand
Toyota