Overview
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Responsibilities
* Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activities
* Drive foodservice and support solutions that exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellence
* Manage contractual relationships with the clients and the ability to understand and improve commercial opportunities
* Ensure that the site implements all relevant HSE procedures. Risk Assessments, accident and incident reporting and HSE training
* Ensure that all appropriate HSE Information, instruction, training and supervision is provided to all employees to enable them to carry out their work safely and effectively
* Build enduring, productive and effective site level relationships with DIO and single service clients
* Review own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations
* Deliver budgeted profit for the site by leading departmental managers in delivery of their financial targets
* Ensure budgets are understood and that departmental managers are held to account for their performance, all in unit/above unit costs are continually analysed and managed and measures identified to deliver efficiencies
* Work with the Regional Manager to ensure the updating and execution of the site CRM and retention plan
Essential
* Proven experience in managing successful teams and operating in a highly commercial Soft FM environment
* Single site operational experience in a similar role with an understanding of delivering services to exacting specifications within quality and performance management regimes
* Experience of leading and managing successful teams to deliver great results
* Track record of growing organic sales and retaining business
* Foodservice or similar Soft FM background
* Previous budget management and Profit & Loss account responsibility
* Ability to communicate effectively with senior stakeholders
* Demonstrate commercial awareness
Desirable
* Soft FM service background & relevant experience
* Good knowledge of food production methods and procedures
* Self-motivated and ability to adapt to a changing environment
* Project / Change management and contract mobilisation experience
* I.T & computer literate as well as contribution to web based communications media
Benefits
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Un-wind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thriveÑbecause diversity is our strength!
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Industries: Food and Beverage Services
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