Life on the team
We are currently recruiting an Operations Manager for one of our prestigious customers based inStevenage. You will be leading a services desk teams to ensure and maximise customer satisfaction by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in order to drive a high level of productivity in day to day operations. You will be responsible for ensuring the operational team have clear business objectives and deliverables in order to drive high levels of customer satisfaction and quality of service.
What youll do
1. Provide secondary point of contact for escalations, issues or complaints for a contractual services team
2. Provide single point of contact for assigned integration activities, or expansion of services