Customer Service ManagerWe are currently recruiting for a customer service manager at our Chester office. The customer service manager will provide support to International Sales Teams and Distribution Partners as part of the end-to-end forecast to order process. Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of Distribution partner stock cover in order to drive sales and improve order lead times.This role will also manage the Customer Services Team, including defining the responsibilities and supervising the actions of the customer services team to ensure that the team successfully delivers a world-class customer experience. Customer service manager will act as the key point of escalation contact for customers and directs queries to other departments when neededThe ideal candidate will have GCSE English & Maths (or equivalent). SAP experience, and demonstrable administration skillsLocation: Chester, UKAbout SinclairFounded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide. This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.Our VisionProviding aesthetic excellence globally.Our Mission Driving the advancement of product quality and customer satisfaction, investing in innovation and people.Our ValuesAct with IntegrityBe results drivenEmbrace your winning spiritStay ahead of the gameOne team, one goalKey Responsibilities On boarding of new customers Initial and ongoing training for partners on Sinclair processes & timelinesExisting customers Weekly/Monthly/Quarterly calls or face-to-face meetings with Customers/Regional Sales Teams, as agreed, to review ongoing business performance including but not limited to; KPI reports, stock holding, orders on hand vs estimates, potential problems, etc.Be the single point of contact for day to day account enquiries for key customersBe a point of escalation for queries from the Finance/Legal/Reg/Vigilance teams For customer enquiries liaise internally and then reply with the answer, or direct to the relevant department where necessary Check customer data is up to date to ensure smooth processing of ordersReportingUsing information from customer service team update expected orders/estimate files, sending information to Regional Sales Teams for confirmation before entering in to the systemsStandardise reporting to provide KPI slides by customer when needed by Regional TeamsHighlight to relevant teams any risks or opportunitiesDevelop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performanceDrive process improvements to streamline tasks and improve reporting – internally and with involvement of Customers/Distribution PartnersTeamManage Customer Service team to ensure timely information is passed to other relevant teamsDevelop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performanceDrive process improvements to streamline tasks and improve reporting – internally and with involvement of Customers/Distribution PartnersOrganise fortnightly cross functional team meetings to share informationJoin monthly regional sales team callsYour Skills & Experience – Do You Have What it Takes?Essential:GCSE English& Maths (or equivalent)English – fluent or nativeMicrosoft office, incl intermediate excelSAP experienceEffective communication Demonstrable administration skills Desirable:Previous experience in Purchasing or Supply role for FMCGIntermediate to Advance excel CIPS A bit about you – do you fit this description?Time Management & Priority SettingProblem SolvingProactive and Action OrientatedWritten and Verbal communicationWhat We OfferWe have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.This is an exciting opportunity to join a successful company, with big ambitions for the future.If this sounds like you and you meet the requirements, please apply, we would love to hear from you.Please note if we receive a high volume of applications, we may close the role before the closing date noted. By making this application you give consent for personal information to be used in automated decision making processes relating to key job requirements which are stated in this ad.Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.