Senior Quality Manager
The Senior Quality Manager for Central Operations provides enterprise-level quality leadership across the Alliance, ensuring that the systems, standards, governance and insights required for consistent quality delivery are clearly defined, maintained and continuously improved.
The role enables Business Unit Quality teams by establishing frameworks, readiness criteria, analytics and assurance rhythms within which delivery quality is executed. It translates alliance-wide insight into clear actions, supports early risk identification, reduces systemic defects and ensures confident progression through commissioning and asset handover.
Key responsibilities include:
* Providing enterprise-wide leadership of Central Quality functions, setting clear frameworks, standards and ways of working for Business Unit Quality teams
* Operating the Alliance quality assurance cadence, translating predictive insight, audits and assurance findings into clear, prioritised actions
* Defining and governing cross-Alliance quality readiness criteria aligned to Delivery Milestones through Detailed Design, Construction, Commissioning, Operational Handover and Financial Completion
* Maintaining programme-level dashboards and thematic analysis to identify emerging risks, recurring defects and systemic performance gaps
* Coordinating escalation and resolution of systemic quality issues, ensuring root causes are addressed and improvements embedded into standards and guidance
* Chairing quality governance forums and acting as the authoritative source of Alliance-level quality performance and insight
* Embedding lessons learned from audits, investigations and delivery feedback into Management System, Lessons Learned Exchange, standards and delivery guidance
* Leading the evolution of quality systems through digitalisation, automation and improved use of data
* Working closely with SHEA, Design Assurance, Supplier Quality and Commercial teams to align quality, safety, delivery and commercial outcomes
Essential qualifications
* Extensive experience leading quality management and assurance within complex infrastructure or construction environments, ideally utilities or water
* Deep knowledge of quality management systems, auditing and standards such as ISO 9001
* Strong strategic mindset with the ability to translate data and insight into practical, preventative action at portfolio level
* A credible, inclusive leadership style with the confidence to challenge constructively and influence senior stakeholders
* Excellent communication and governance skills, with experience operating at enterprise or alliance level
Benefits
* Competitive salary
* Company Pension
* Life Assurance
* Private Medical
* 25 days of annual leave in addition to 8 public bank holidays and loyalty days
* 8 hours volunteering
* Employee Assistance Programme to support your mental, physiological and financial wellbeing
* Flexible benefits via salary sacrifice
* Company car/green car scheme/car allowance/Van (dependent on position)
* Leadership & management training and coaching
* Regular line management engagement and appraisal to support your career progression
* Development supported by internal and externally delivered training
* Continuous service awards
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