The BelfryHotel & Resort is an award-winning hotel, home to 300+ luxurious bedroomsand suites, several restaurants and bars, events and meetings spaces, a leisureclub and spa. Our three golf courses, including The Brabazon, are recognised asworld-class, and home to this year’s Betfred British Masters. Whether you'redrawn to our iconic golf courses, the serenity of the spa, the excitement ofguest services, or our behind-the-scenes operations, there's a place for you inour vibrant team.
The Belfryhas undergone a major expansion and renovation with an investment of over £80million, marking a new and exciting chapter in our history. The resort has beentransformed with the addition of The Masters Suite, a stunning new event space,149 additional bedrooms, a state-of-the-art leisure club and a host of otherenhancements that elevate the Belfry experience like never before.
We believe in taking care ofour team just as much as we do our guests. That's why we were named in the 2024Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 BestEmployer. So, join us on our journey as we unveil a new and unparalleledresort.
The Sales Team
The Belfry Hotel & Resort Sales Team won themiaList Best Sales and Marketing Team, a testament to their excellent customerrelationships and results-driven work ethics. Our sales office is a fast-paced,supportive environment, with people who are passionate about delivering greatservice and achieving their potential.
About the Role
As a C&ESales Executive you will be responsible for supporting the sales team to achieve theirtargets in line with budget.The successful applicant will support theteam by undertaking day to day enquiry handling and event co-ordination,ensuring The Belfry standards are maintained.
You will also be responsible for:
* Following the hotel sales process, hotel showrounds and sales efforts, customer entertaining, forecasting and space releasepolicy, event management procedures and policies, billing policies are correctand followed
* Directly answers all incoming groupinquiries/opportunities
* Being the point of contact with the customerfor all pre planning details
* Creatingevent function sheets to ensure clients requirements are accurately documentedand distributed to the wider resort
* Generalcall handling to discuss event details including using questioning techniquesand handling objections
* Conductingface to face site visits/menu tastings and final detail calls
* Bookingand attending client pre & post event meetings
* Assist in taking enquiries and covering thephones during busy period
About you
The ideal candidate will have a minimum of1 years’ experience in a mid to large hotel sales team and possessexcellent verbal & written communication skills.
In addition, you will be:
* Methodical - accurate & ability to work on own initiative, with outstanding attention to detail
* Computer literate, with experience of hotel PMS. i.e. Delphi & Opera
* Sales focused and enthusiastic, with excellent customer service skills
* Flexible and capable of working well within a team.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-jobcoaching & mentoring, in-house training and provide access to our onlinelearning platform, The Belfry Campus. We offer apprenticeships in a host ofsubjects delivering nationally recognised qualifications to help advancecareers, and our LEAD development programme empowers and inspires our teams togrow from Team Member through to Executive roles. We aim to promote internallywhere possible, nurture ambition and ensure all our team looking to progresshave development plans in place, to support you to achieve your potential.
We prioritise your wellbeing with discounted gymmemberships and wellness programmes for personal growth. Partnering with TheBurnt Chef Project, we offer mental health support and access to fundedcounselling. Our healthcare schemes include life assurance, 24-hour GPservices, and health cash-plans, while our Menopause Support programme providestailored assistance. With Wagestream access, you can easily track earnings,manage savings, and access wages on your terms, promoting financial wellness.Our Cycle2Work scheme supports sustainable travel for environmental and teamwellbeing.
Showing our appreciation
We appreciate our team with our annual BelfryAwards, long service recognition, and extra holidays for loyalty and teamevents. Enjoy discounts at our resort's restaurants, bars, spa, and golf, foryou and your friends & family. Access to Perkbox provides discounts &vouchers for everyday use plus on the spot rewards for your hard work. Weprovide free parking, a subsidised taxi service, and complimentary meals duringshifts.
Making a difference
We are committed to sustainability and are proud ofour Silver Award from Green Tourism and GEO Certification. The Belfry, spanning550 acres in the Midlands, prioritises giving back to our local community andprotecting wildlife. We integrate ESG into everything we do, from charityinitiatives, raising over £20,000 last year, to golf course maintenance. Wetrack charitable work at personal, departmental, and resort-wide levels toshowcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community thatvalues each individual’s contribution and growth, whilst supporting eachother’s success - regardless of department or role. Our Belfry Beliefs – Make aDifference, Own Our Actions, Better Together, and Deliver Every Day – aren'tjust words; they're the foundation of our culture and the essence of who weare.
If you're seeking a place where you can contribute, grow, and havea lasting impact – then the Belfry Hotel & Resort is the place for you.
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