Overview
Agratas is seeking a Quality Manager - Customer Quality based in Bridgwater, England, United Kingdom. This role oversees all customer quality activities to ensure the final product meets customer requirements prior to shipment, and ensures customer requirements are understood, assessed, and incorporated into each batch. The role also involves coordinating across teams to support problem resolution for customer concerns and participating in groups to improve the product and manufacturing process from introduction through end of life. The role may interact with other Agratas manufacturing facilities worldwide to share knowledge and establish best practices.
Responsibilities
* Implement customer requirements in the manufacturing process to ensure product compliance.
* Act as the single point of contact for customer complaints.
* Lead 8D problem-solving methodologies (8D and RCA).
* Lead the team running analytical tests on a variety of chemical and mechanical instruments.
* Manage all activities within outgoing quality prior to customer product shipment.
* Implement thorough control plans and test procedures for products and materials.
* Ensure non-conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions.
* Apply knowledge of quality tools, including 8D, FMEA, 5W, PPAP, and APQP.
Reporting
Reporting into Head Of Plant Quality.
What You’ll Bring
* Qualification in Chemical or Mechanical Engineering or equivalent.
* Strongly preferred prior experience on a manufacturing shop floor.
* Strong experience managing customer quality.
* Experience leading and coordinating teams.
* Experience troubleshooting analytical instruments/equipment.
* Knowledgeable of SPC and Lean Six Sigma principles.
* Knowledgeable of quality management systems, e.g. ISO 9001 and/or IATF 16949.
What You’ll Get
As a new company, the reward scheme is evolving and includes a competitive benefits package such as private healthcare, car allowance, company bonus, enhanced parental leave policy, and a wellbeing program. Agratas is a flexible company that supports work-life balance and partners with Yulife for wellbeing support.
You’ll work in a rapidly scaling-up environment as a subsidiary of Tata Sons to help build the UK’s biggest battery manufacturing facility and contribute to a new organisation.
Agratas is a place to be authentically you. We value diversity and invite applicants from all backgrounds. If you require any reasonable adjustments in how your suitability is assessed for this role, please inform the Talent Acquisition team.
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