Job Purpose We are seeking a proactive and people-focused HR & People Manager to lead all aspects of human resources within a 4-star hotel in St Albans. This key leadership role is responsible for cultivating a high-performing, service-oriented culture by managing talent acquisition, employee engagement, compliance, and development. The HR & People Manager is a vital member of the hotels management team, a trusted advisor to senior leaders, and supports departmental heads to ensure operational excellence through effective people management. Please note: Previous HR experience within the hotel sector is essential for this role. Main Responsibilities (This list is not exhaustive; additional duties may be required in line with the needs of the business.) HR Strategy & Leadership Develop and implement HR strategies aligned with hotel goals and brand standards Act as a business partner to hotel leadership, advising on organisational design, workforce planning and employee relations Lead hotel-wide HR initiatives, including culture-building, recognition programs and change management Support current and future business needs through the development, engagement, motivation and retention of our people Recruitment & Onboarding Oversee full-cycle recruitment for all hotel departments (front office, housekeeping, F&B, maintenance, etc.) Partner with department heads to define hiring needs and ensure staffing levels are maintained Ensure all interviewers are trained and competent to interview and assess candidates Lead end-to-end recruitment processes, ensuring a positive candidate experience Manage onboarding, induction and training for new employees to ensure smooth integration and brand alignment Talent Acquisition & Retention Manage the talent pipeline and retention strategies in conjunction with business management Develop and manage performance evaluation and succession planning Monitor employee engagement and implement initiatives to improve retention Employee Relations & Culture Foster a positive, respectful and inclusive work environment across all teams Provide coaching and support to managers and team members on performance, conduct and career development Manage grievance and disciplinary procedures fairly and in compliance with hotel policies and employment law Bridge management and employee relations by addressing demands, grievances or other issues Serve as a resource for conflict resolution and employee concerns Promote DEI (Diversity, Equity and Inclusion) practices throughout the organisation Work with HODs to ensure the well-being of all team members Promote the Vision, Purpose and Values of the hotel to create a sense of community and belonging Performance Management Lead performance review processes and support line managers in setting goals and providing constructive feedback Track and report on HR KPIs such as turnover, attendance, training, development and engagement Support in identifying and addressing training needs; working with the Learning & Development Manager in the implementation of learning programs Implement reward and recognition schemes to drive motivation and retention Learning & Development Regularly review departmental induction plans and supporting material with managers to ensure effective onboarding Deliver company inductions with up-to-date information Ensure probationary reviews are completed and recorded Support the Learning & Development Manager in the coordination and delivery of training programs to support service excellence, compliance and personal development Assist in the monitoring of Apprenticeships and NVQs within the hotel Conduct training audits and evaluations Support career progression and succession planning in all departments HR Operations & Compliance Ensure HR policies, procedures and records are maintained in line with employment laws and industry standards Manage HR systems ensuring accuracy and data integrity Maintain employee handbooks and HR documentation Support management to ensure payroll costs remain in line with business forecasts, utilising the HR system (EPS) Support payroll processes in collaboration with Finance Ensure headcount remains aligned with budget and strategy Oversee employee benefits and records in coordination with Finance and external providers Manage disciplinary processes and terminations in a fair and compliant manner Ensure compliance with health and safety regulations, risk assessments and staff welfare programs Benefits - Private Health Care - Performance Related Management Bonus - Discounted food, beverage, and accommodation. - Extra holiday on your birthday and 28 days holiday inclusive BH. - 30% off spa treatments and 10% off spa products. - Free Staff meals on duty. - Global hotel discounts through the Preferred Hotel Group. - UK hotel discounts through POB Hotel Group.