Care Home Customer Service Manager / Care Home Sales Manager – Care Home Company Location: Aylesbury, Buckinghamshire Salary: Circa £45,000 Excellent Commission (£400 per placement) – Circa £65k OTE – Uncapped commission Employment Type: Full-time, Permanent About the Role We are seeking an experienced and motivated Customer Service / Sales Manager to join a leading Care Home Group in the Aylesbury area. This is an exciting opportunity for a passionate sales professional with a background in the care home or domiciliary care sector to play a key role in growing occupancy and strengthening our brand reputation locally. You will be responsible for converting enquiries into admissions, supporting families through the decision-making process, and ensuring every prospective resident receives a caring, professional, and responsive service. Key Responsibilities • Manage and respond promptly to all new enquiries from web, phone, and local advertising. • Build trusted relationships with prospective residents, families, and healthcare professionals. • Conduct care home tours and consultations, showcasing the quality and ethos of our services. • Achieve and exceed occupancy and sales targets through effective lead management and follow-up. • Develop and maintain strong community links with hospitals, GP practices, and referral networks. • Support local marketing initiatives and represent the brand at events and community activities. • Maintain accurate CRM records and deliver regular performance reports to senior management. About You To be successful in this role, you must have: • Proven sales experience within the care home or private care sector (essential). • A successful track record in selling care home placements or similar services. • Excellent communication, empathy, and relationship-building skills. • A results-driven attitude with the ability to meet and exceed targets. • Professional presentation and confidence when dealing with families and healthcare professionals. • A caring, ethical approach aligned with the company’s values and standards. • A full UK driving licence and ability to travel locally as required. What We Offer • Competitive base salary circa £45,000 per annum / £65k OTE. • Excellent commission structure – £400 per successful placement. • Supportive, people-focused company culture. • Full induction, ongoing professional development, and progression opportunities. • The chance to make a genuine difference in helping families find the right care solution. How to Apply If you are a driven and compassionate sales professional with experience in the care home sector and a proven record of converting enquiries into residents, we’d love to hear from you. Apply now to join a respected care provider making a real difference in the lives of older people in Aylesbury and beyond.